Current jobs related to Collections Specialist - Limassol - Lendwise

Join our dynamic and rapidly growing team as a Senior Collections and Recovery Specialist, where you will play a pivotal role in optimizing our loan recovery processes and ensuring customer satisfaction. The role requires you to deal with customers, assist in creating and improving processes for collections and recoveries. You will also contribute to refining our existing systems and developing new strategies to enhance our collections and recovery efforts.

The overarching goal will be to optimise the performance of debts in arrears by supporting the design, production, and implementation of collection strategies that maximize recovery rates while maintaining customer relationships.

You will be required to develop a deep understanding of our customers, our products, and all available options to tailor solutions that meet both company and customer needs.

About Lendwise:

Lendwise is a peer-to-peer (P2P) lending platform based in London and regulated by the FCA. Lendwise is exclusively focused on Education Finance: we originate funding for aspiring individuals looking to study for professional qualifications and postgraduate education, across all disciplines and courses.

The main responsibilities of the position include:

• Maintain and report up-to-date Collections status of  clients
• Maintain an accurate and up-to-date customer database and record
• Make suggestions on how to improve contact and collection strategies based on data analysis and industry best practices.
• Implement recovery and other restructuring outcomes via our loan operations platform to secure the best possible outcomes for both the company and its clients.
• Utilize extensive knowledge of collection laws, regulations, and legal processes to handle severely delinquent accounts with professionalism and due diligence.
• Collaborate with legal teams and external partners to initiate legal actions when necessary and to ensure that all recoveries are handled in a legally compliant manner.

Qualifications

• Undergraduate degree desirable (preferably in finance, law, or business).
• Fluency in English language, both in writing and speaking

Critical skills and competencies

• Self-motivated with a strong sense of ownership and responsibility.
• Comfortable with numbers and able to analyse financial data effectively.
• Competence in Microsoft Office including Excel knowledge is required with advanced Excel skills being highly desirable.
• Strong communicator with positive influencing and interpersonal skills to manage both internal and external relationships effectively.
• Effective written and verbal communication skills with an ability to convey complex information clearly and concisely.
• Logical and analytical approach to problem-solving with a focus on finding innovative solutions.
• Good organisational skills and ability to manage multiple tasks and priorities effectively.
• Commercial acumen and understanding of how the business works is preferable with a focus on aligning collections strategies with broader business goals.
• Previous experience in collections and recoveries -especially in a regulated environment within the financial services sector- is a bonus and can provide a competitive edge in handling global accounts.
• An understanding of governance and relevant FCA regulations for a consumer P2P marketplace lender, such as TCF and experience in ensuring compliance with these regulations.
• To be articulate and well accustomed to a client-facing role with the ability to build trust and rapport quickly.

Additional relevant skills

• Knowledge retention with a continuous learning mindset.
• Ability to handle pressure and maintain composure in high-stakes situations.
• Speed and efficiency in executing tasks without compromising accuracy.
• Strong team player with a collaborative approach to achieving goals.
• Strong initiative and a proactive attitude towards improving processes and outcomes.

Benefits:

• Attractive remuneration package.
• Private health insurance (fully covered by the company).
• Pension plan (on successful completion of probation).
• 25 days of fully paid annual leave.
• Intellectually stimulating work environment.
• Continuous personal development.

All applications will be treated with strict confidentiality.

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