Support Specialist

2 weeks ago


Limassol, Limassol, Cyprus Conotoxia Ltd Full time

Conotoxia Limited is a new groundbreaking name on the European financial market providing complex investment products and services. It is a financial ecosystem powered by Conotoxia Holding, Poland's most recognized industry brand with a multi-billion USD recent annual turnover and over 10 years of experience.

We know that every professional is obsessed with being at the origins of a huge IT project; be among those who start the expansion and become "king of the world". However, not each startup is really worth your time. Behind Conotoxia Ltd - 5 years of work under the CySEC license, and the most powerful brand name in Poland.

Main responsibilities:

  • Delivers service and support to customers through live chats, emails and phone calls
  • Provides answers to customers by identifying problems, researching answers and guiding the customer through corrective steps
  • Handles and resolves customer complaints
  • Provides information to customers in regard to Company's services and products
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading inquiries
  • Maintain a balance between company policy and customer benefit in decision-making. Handling issues in the best interest of both customer and Company
  • Inform customers about internal regulations and procedures of Company
  • Follow up on the progress of the response to the customer
  • Updates Customer records
  • Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
  • Provides feedback on the efficiency of the customer service process

Main requirements:

  • English language as native/advanced/intermediate level is a must
  • Computer literacy with a very good working knowledge of Microsoft Office applications
  • Flexible, outgoing, problem-solving skills, excellent communication skills
  • Knowledge of FX industry and products
  • Ability to work in shifts on a rotation basis - when needed it is a subject of additional remuneration

What we offer:

  • Young, dynamic and friendly working environment
  • Remuneration based on your experience, skills, and performance
  • Bonuses based on the yearly evaluation outcome
  • Additional 5% of your gross salary in Pension plan to all employees after probation period
  • development prospects, both through established programs and on-the-job training
  • Potential career perspectives within the locations of the Group
  • Professional courses including the CySEC certifications
  • 15 hours of CPDs covered by the Company
  • Fresh fruits, vegetables and events

Not what you are looking for? Try these related job searches
Support Polish language jobs in Limassol
Conotoxia jobs in Limassol
Forex jobs in Limassol
Cyprus Forex jobs
  • Support Specialist

    2 weeks ago


    Limassol, Limassol, Cyprus BridgerPay Full time

    Join our exceptional support specialist team and play a pivotal role in delivering top-tier customer satisfaction through exceptional technical and non-technical support. This position demands a customer-centric mindset, robust problem-solving abilities, and effective communication within our dynamic and evolving environment.ResponsibilitiesRespond to...

  • Support Specialist

    1 month ago


    Limassol, Limassol, Cyprus BridgerPay Full time

    Join our exceptional support specialist team and play a pivotal role in delivering top-tier customer satisfaction through exceptional technical and non-technical support. This position demands a customer-centric mindset, robust problem-solving abilities, and effective communication within our dynamic and evolving environment.ResponsibilitiesRespond to...


  • Limassol, Limassol, Cyprus PT Software Solutions Limited Full time

    PT Software Solutions Limited is a dynamic fintech company dedicated to pushing the boundaries of innovation in the industry. We're currently seeking a dedicated Customer Support Agent to join our team in Limassol, Cyprus. This is an exciting opportunity to be the frontline of our customer interactions and provide exceptional support to our...


  • Limassol, Limassol, Cyprus PT Software Solutions Limited Full time

    PT Software Solutions Limited is a dynamic fintech company dedicated to pushing the boundaries of innovation in the industry. We're currently seeking a dedicated Customer Support Agent to join our team in Limassol, Cyprus. This is an exciting opportunity to be the frontline of our customer interactions and provide exceptional support to our...


  • Limassol, Limassol, Cyprus Axi Full time

    Who we are.Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end...


  • Limassol, Limassol, Cyprus Axi Full time

    Who we are.Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end...


  • Limassol, Limassol, Cyprus IC Markets Full time

    We're seeking a dynamic and empathetic Customer Support Representative to join our team in Limassol office. Requirements:Fluent in verbal and written English to business standard.Strong problem-solving abilities and attention to detailPrevious experience in customer support or in financial / FX industry preferredStrong problem-solving abilities and attention...


  • Limassol, Limassol, Cyprus IC Markets Full time

    We're seeking a dynamic and empathetic Customer Support Representative to join our team in Limassol office. Requirements:Fluent in verbal and written English to business standard.Strong problem-solving abilities and attention to detailPrevious experience in customer support or in financial / FX industry preferredStrong problem-solving abilities and attention...

  • IT Specialist

    2 weeks ago


    Limassol, Limassol, Cyprus Blue Ads Media Group Ltd Full time

    REQUIREMENTS:Degree in Computer Science, IT or related field.Relevant certifications (e.g., CompTIA, Microsoft Certified Systems Engineer).Experience with operating systems (Windows, Linux) and networking.Strong problem-solving skills.Excellent communication abilities.JOB DESCRIPTION:Installing and configuring computer hardware, software, systems, networks,...

  • IT Specialist

    3 weeks ago


    Limassol, Limassol, Cyprus Blue Ads Media Group Ltd Full time

    REQUIREMENTS:Degree in Computer Science, IT or related field.Relevant certifications (e.g., CompTIA, Microsoft Certified Systems Engineer).Experience with operating systems (Windows, Linux) and networking.Strong problem-solving skills.Excellent communication abilities.JOB DESCRIPTION:Installing and configuring computer hardware, software, systems, networks,...

  • Tax Specialist

    2 months ago


    Limassol, Limassol, Cyprus cyprusjobs Full time

    Our client is a licensed Administrative Service Provider based in Nicosia and currently expanding their operations. They are in need of a Tax Specialist. The company specializes in offering a wide range of fiduciary services to support the global success of all their clients. Located in the heart of Nicosia, they are experiencing rapid growth. Their team is...

  • Budget Specialist

    2 weeks ago


    Limassol, Limassol, Cyprus JetBrains Full time

    At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.We're seeking a detail-oriented and analytical Budgeting Specialist to join our...

  • Budget Specialist

    4 weeks ago


    Limassol, Limassol, Cyprus JetBrains Full time

    At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.We're seeking a detail-oriented and analytical Budgeting Specialist to join our...

  • it specialist

    2 weeks ago


    Limassol, Limassol, Cyprus The Talent Hunter Full time

    JOB TITLE: IT SPECIALIST LOCATION: Limassol SALARY: 1,500 - 2,000 (Depending on experience) REQUIREMENTS: Degree in Computer Science, IT or related field.Relevant certifications (e.g., CompTIA, Microsoft Certified Systems Engineer).Experience with operating systems (Windows, Linux) and networking.Strong problem-solving skills.Excellent communication...


  • Limassol, Limassol, Cyprus MAP FinTech Full time

    MAP FinTech, a leading regulatory technology solutions provider for the global financial services industry, is looking for a Client Services Support Specialist to work out of our offices in either Limassol or Nicosia. Working for MAP FinTech is a rich experience that can rarely be found in any other working environments. Not only will you learn skills that...


  • Limassol, Limassol, Cyprus MAP FinTech Full time

    MAP FinTech, a leading regulatory technology solutions provider for the global financial services industry, is looking for a Client Services Support Specialist to work out of our offices in either Limassol or Nicosia. Working for MAP FinTech is a rich experience that can rarely be found in any other working environments. Not only will you learn skills that...


  • Limassol, Limassol, Cyprus INFUSE Full time

    OUR HIRING PROCESS:We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give...


  • Limassol, Limassol, Cyprus JustMarkets Full time

    We are looking for a proactive, goal-oriented and results-driven Partner Relationship Specialist for MENA region. The position involves engaging with clients, tailoring solutions, and exceeding targets.With great opportunities for growth, professional development, and a supportive team, this role is perfect for ambitious individuals ready to thrive in the...


  • Limassol, Limassol, Cyprus payabl. Full time

    payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to business and make them all available in one place on our platform we call As a licensed financial company with principl membership with card schemes, we specialize in global payments...


  • Limassol, Limassol, Cyprus Welltech Full time

    Who we are?Welcome to Welltech – a global leader in Health & Fitness mobile applications. With over 200 million installs and a suite of six innovative apps, we're dedicated to enhancing the health and well-being of millions worldwide. Over the past six years, our diverse and passionate team of over 600 professionals has been driving this mission forward....