Casino Operations Manager to an iGaming start-up in Cyprus
2 weeks ago
Responsibilities:
P&L responsibility for the casino operations in terms of GGR and costs.Casino portfolio management, regular analyzing games performance, managing underperforming games and overall game positioning in the website as well as actively support the games and supplier selection process. Liaise with game suppliers to improve KPI's, track and resolve any concerns restricting the development of CasinoAlign with Product Management and external game and platform suppliers regarding the respective development roadmaps and influence the prioritization of the development efforts.Oversee efficient management of customer escalations and incident resolution.Working in collaboration with Affiliate, CS, CRM and VIP teams to maximize customer loyalty and value.Champion innovation within the department, focusing on keeping the team informed and ahead of competitors' developments. Maintain & improve all existing casino processes and drive efficiencyWork with external stakeholders into developing casino product and improves casino revenues.
Requirements:
Strong Online Casino background, with experience of dealing with suppliersExcellent knowledge of Casino games (Maths models, content and game types)Strong analytical skills, expert at understanding and interpreting dataAbility to lead by example and foster collaboration both within and outside the teamGood organizational and prioritization skillsProfessional level of English
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