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Czech-speaking Customer Support Agent to a well-established iGaming company

2 months ago

Cyprus Multilingual Worldwide Full time

Our client is looking for enthusiastic and motivated Czech-speaking Customer Support Agents to join their growing team Are you looking to build your international career in the thrilling iGaming industry and have a passion for helping people? Then this opportunity is for you

You can choose to work from the office in Sofia, Limassol or then fully remote from anywhere

Main responsibilities:

  • Providing support in Italian by email and Live chats;
  • Processing with great attention to details and content;
  • Identifying clients' needs and proactively proposing solutions;
  • Focusing on customer expectations and satisfaction;
  • Working closely with our team to improve and establish the necessary processes.

Requirements:

  • Proficiency in English and Czech, both written and spoken;
  • A proactive person with good support/sales skills;
  • Strong communication and negotiation skills;
  • Attention to detail;
  • Previous experience as a support agent will be considered an advantage.

The amazing benefits offered by our client vary a little bit depending on where you choose to work from. Please see details about each office below:

Bulgaria office:

  • Up to 50% monthly bonuses;
  • Monthly food vouchers (180 BGN);
  • Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
  • Up to 25 paid leave days;
  • Six additional days of undocumented sick leaves;
  • Birthday gift cards;
  • Sportscard (Multisport);
  • Wedding and newborn gifts;
  • Breakfast, Friday lunches, fruits, and snacks in the office;
  • Team-building events and activities;
  • Career growth opportunities;
  • Sunny, spacious office.

Cyprus office:

  • Snacks in the Office;
  • Up to 50% monthly bonuses;
  • 24 days of vacation per year;
  • Attractive office location and facilities;
  • Medical insurance;
  • Breakfasts and lunches in the office (partially paid by the Company);
  • Language classes (partially paid for by the Company);
  • Social Club of the Company.

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