Customer Success Specialist

Customer Success Specialist

At Emerald Zebra, we're seeking a skilled Customer Success Specialist to oversee client interactions and drive satisfaction. As a key member of our team, you'll focus on building strong relationships with clients, addressing their needs, and enhancing their engagement with our products or services.

Key Responsibilities:

• Client Relationship Management: Foster strong relationships with clients, acting as the primary point of contact and understanding their unique needs, preferences, and goals.
• Customer Support: Provide exceptional customer support by addressing inquiries, concerns, and technical issues promptly and effectively.
• Client Onboarding: Guide new clients through the setup process, ensuring they have a clear understanding of our products or services.
• Problem Solving: Collaborate with cross-functional teams to solve complex client challenges.
• Product Expertise: Develop a deep understanding of our products or services, becoming a go-to resource for clients seeking guidance.
• Client Feedback: Gather feedback from clients and communicate it internally to drive product enhancements and process improvements.
• Performance Analysis: Monitor key performance indicators related to client satisfaction, engagement, and usage, analyzing trends to identify areas for improvement.

Requirements:

• Customer-Focused Mindset: Essential for success in this role.
• Superior Communication Skills: In English, both written and verbal, are imperative.
• Flexibility: Willingness to work shifts, including weekends and late nights, is required.
• Proficiency: In computer usage, with a sound understanding of general computing.
• Composure: Ability to manage customers with composure and professionalism, even in challenging situations.
• Adaptability: Adeptness at multitasking.

Benefits:

• Competitive Salary: 1800 euros gross monthly + yearly KPI bonus paid quarterly, totaling 2.5K euros annually.
• Extra Hours: Opportunities for extra pay on weekends.
• Brand-New Office: Spacious office located in Cyprus.
• On-Site Gym: Access to a gym for fitness needs.
• Dynamic Environment: Youthful and dynamic work environment.
• Continuous Growth: Opportunities for continuous growth and career development.