Senior CRM Solutions Specialist
2 weeks ago
Salary: €3,000 - €3,500 per month.
About the RoleWe are seeking an experienced CRM Administrator to join our team at TOPTALENT. As a key member of our operations department, you will be responsible for managing our customer relationship management system, ensuring its smooth operation and continuous improvement.
Key Responsibilities- Configure and tailor the CRM platform to meet the organization's goals and requirements.
- Manage user access, security roles, and permissions within the CRM system.
- Design and implement CRM workflows, automation, and business processes to enhance operational efficiency and productivity.
- Maintain the accuracy, completeness, and integrity of CRM data through regular monitoring and maintenance.
- Provide training and ongoing support to users, equipping them with the knowledge to effectively utilize CRM features.
- Collaborate with stakeholders to gather requirements and prioritize system enhancements.
- Monitor CRM system performance, conducting routine audits to identify and resolve issues or inconsistencies.
- Stay up-to-date with CRM trends and emerging technologies to recommend relevant improvements and updates.
- Analyze CRM data and present findings to management through insightful reports and dashboards.
- Assist in CRM system integrations and data migrations, ensuring seamless transitions and system compatibility.
- Address system issues by collaborating with relevant departments to implement solutions.
- Native or fluent English speaker (C1 level) with strong written and spoken communication skills.
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
- Demonstrated experience in a CRM Administrator role or similar position.
- Familiarity with CRM system integration, migration projects, and comprehensive knowledge of CRM functionality, including customization, configuration, and workflow automation.
- Strong problem-solving abilities with a proven track record of diagnosing and resolving technical issues.
- Exceptional communication and interpersonal skills, enabling effective collaboration with cross-functional teams.
- A keen eye for detail, ensuring data accuracy and maintaining system integrity.
- Ability to manage and prioritize multiple tasks and projects in a fast-paced environment.
- An excellent remuneration package based on experience, skills, and performance.
- The opportunity to work in a dynamic and creative team with a positive atmosphere.
- The chance to work in a fast-paced financial trading environment.
- Exposure to advanced trading infrastructure and systems.
- Ongoing opportunities for career development.
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