Multilingual Customer Service Representative

1 week ago


Nicosia, Nicosia, Cyprus Cross Border Talents Full time

We are seeking a highly skilled and motivated Multilingual Customer Service Representative to join our team in Cyprus. Based in the beautiful island of Cyprus, our company, Cross Border Talents, offers a dynamic working environment, professional growth opportunities, and a range of benefits to ensure our employees thrive both personally and professionally.

Job Description:

As a Multilingual Customer Service Representative, you will be the first point of contact for our international clientele, providing them with top-notch service and support. Your primary responsibility will be to respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer issues and complaints with empathy and efficiency
  • Provide product information and guidance to customers
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other departments to resolve complex issues
  • Continuously improve knowledge of company products and services

Our ideal candidate should possess fluency in German and English (both written and spoken), excellent communication and interpersonal skills, strong problem-solving abilities, and attention to detail. Previous experience in customer service is a plus, but not required. Proficiency in Microsoft Office Suite and CRM systems is also beneficial.

What We Offer:

In return for your hard work and dedication, we offer a competitive salary of approximately €25,000 - €30,000 per year, depending on your level of experience. Additionally, we provide relocation assistance and support for international candidates, comprehensive training and ongoing professional development, health and wellness programs, paid vacation and holidays, and opportunities for career advancement within the company. You will have the chance to work in a vibrant and multicultural work environment in a beautiful location.



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