German Speaking Customer Service Representative

2 weeks ago


Limassol, Limassol, Cyprus HR4ALL Full time
Customer Service Representative - German Speaker Job Description

This role is ideal for individuals who possess excellent communication skills, both written and verbal, in German and English. As a Customer Service Representative, you will provide support to customers via live chat and email, ensuring a positive experience through prompt and empathetic responses.

You will work closely with our team to resolve customer issues and queries efficiently, staying up-to-date with the latest product terms, offers, and features. Proficiency in computer usage and typing is essential for this role, as you will be interacting with customers across various platforms.

We are looking for an individual with strong communication skills, able to work effectively in a multitasking environment and adapt to a rotating 3-shift schedule from Monday to Friday. The successful candidate will be required to relocate to Limassol, Cyprus, or be willing to do so.

The estimated salary for this role is between 1800 and 2200 euros per month, depending on experience.

Responsibilities:
  • Provide customer support via live chat and email
  • Maintain a prompt and empathetic attitude towards customers
  • Acknowledge and resolve customer issues and queries efficiently
  • Stay up-to-date with the latest product terms, offers, and features
  • Escalate complex queries to relevant departments when necessary
  • Conduct initial investigations into customer issues and queries
Requirements:
  • Experience: Previous experience in online customer support is required
  • Language Proficiency: Excellent written and verbal skills in German and proficiency in English
  • Location: Must be located in Limassol, Cyprus, or willing to relocate
  • Citizenship: EU citizenship or valid work permit for Cyprus is required
  • Skills: Strong communication skills, proficient in computer usage and typing, ability to work efficiently in a multitasking environment


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