Senior Client Relationship Manager
4 weeks ago
We are seeking a highly skilled Account Manager to join our team at Emerald Zebra. As an Account Manager, you will be responsible for managing key client relationships, ensuring satisfaction, and driving growth.
Your key responsibilities will include:
- Building and maintaining long-term relationships with a portfolio of allocated B2B clients.
- Developing trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Managing multiple B2B clients professionally, conducting regular e-meetings, and maintaining backlogs of client requirements.
- Negotiating, creating, and executing joint marketing campaigns with B2B clients.
- Working with B2B clients to compile data and insights on product performance, campaign effects, and promotions.
- Upselling existing clients on new products and premium offerings, expanding their product footprint.
- Liaising with the Product and internal departments to address client inquiries and concerns, including Operations and CRM, and to communicate feedback.
- Working towards achieving individual targets and department KPIs.
- Analyzing B2B client services and traffic patterns to advise on customer growth.
- Ensuring client satisfaction and delivering exceptional service daily.
- Responsible for working with the Sales team to onboard and integrate new clients and develop existing client relationships.
Requirements:
- University/college education is preferred.
- A minimum of 1 year experience in Account Management or a relevant position is required.
- Exceptional verbal and written communication skills in English are required. Additional languages are a plus.
- Experience working with CRM software (i.e., Asana) and MS Office (particularly MS Excel).
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
- Self-motivated and able to thrive in a results-driven environment.
- Attention to detail and quality of work.
- European citizenship.
What's in it for you:
- Salary range: 1650 euro plus monthly bonus, salary increase after 3rd month review.
- Working hours: Monday to Friday 09:00 to 17:00 (30 min break).
- Medical Health Insurance.
- Complimentary lunch and unlimited daily snacks and beverages.
- Monetary voucher on Birthdays and additional occasions.
- Employee Discount scheme.
- Paid Training and Career development opportunities.
- Supportive and positive working environment.
Apply now by sending your CV to Margarita Savva at Emerald Zebra.
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