Talented Risk and Payments Specialist
2 weeks ago
We are seeking a skilled Risk and Payments Agent to join our team at Emerald Zebra in Limassol. This exciting opportunity is ideal for those who thrive in fast-paced environments and have a strong passion for ensuring the highest level of security and compliance.
Salary and BenefitsThe successful candidate can expect a starting monthly salary of 1,320 gross, which increases to 1,400 after a three-month review. Additionally, a quarterly bonus will be awarded after completing a probationary period. Our company offers medical health insurance, complimentary lunch, unlimited daily snacks and beverages, as well as monetary vouchers on special occasions.
Job DescriptionIn this dynamic role, you will be responsible for processing account openings, amending existing client accounts, and monitoring customer transactions to detect potential fraudulent patterns. You will also communicate with banks and payment providers, investigate suspicious transactions, and utilize fraud and payments systems to optimize deposit conversion percentages.
You will work closely with other departments to ensure seamless communication and meet clients' needs. Your excellent communication skills, attention to detail, and computer literacy will enable you to effectively manage data and resolve customer queries.
Responsibilities- Process account openings for registered clients in accordance with KYC procedures
- Ammend existing client accounts (valid documents, updated information)
- Monitor customer accounts to detect fraudulent patterns
- Communicate with banks and payment providers
- Investigate, report, and undertake remedial action on suspicious account transactions
- Utilize fraud and payments systems to optimize deposit conversion percentages
- Review and process all withdrawal requests
- Resolve customer queries
- Liaise with management for any issues
This position requires flexibility, with working hours from Monday to Sunday, including night shifts. You can expect an average of 5 night shifts per month.
Required Skills and QualificationsTo succeed in this role, you should possess strong proficiency in English, with excellent communication skills, attention to detail, and a commitment to maintaining high-quality work. Proficiency in Excel is essential for effective data management.
LocationThis opportunity is based in Limassol, offering a unique blend of urban and coastal living. With a rich cultural heritage and stunning natural beauty, Limassol provides an ideal setting for professionals seeking a balanced lifestyle.
About UsEmerald Zebra is a leading iGaming service provider dedicated to delivering exceptional experiences. Our team is passionate about innovation, customer satisfaction, and employee development. We offer career growth opportunities, paid training, and a supportive environment that fosters creativity and excellence.
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