German Speaking Customer Support Representative

2 weeks ago


Limassol, Limassol, Cyprus HR4ALL Full time

Job Title: Customer Support Agent - German Speaker

Location: Remote/ Cyprus

We are seeking a skilled Customer Support Agent who speaks German to join our team at HR4ALL. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our clients via live chat and email.

Responsibilities:

  1. Provide customer support via live chat and email.
  2. Maintain a prompt and empathetic attitude towards customers, ensuring a positive customer experience.
  3. Acknowledge and resolve customer issues and queries efficiently.
  4. Stay up to date with the latest product terms, offers, and features.
  5. Escalate complex queries to relevant departments when necessary.
  6. Conduct initial investigations into customer issues and queries.
  7. Work efficiently in a multitasking environment.

Requirements:

  • Experience: Previous experience in online customer support is required.
  • Language Proficiency:
  • Excellent written and verbal skills in German.
  • Proficiency in English is also required.
  • Location: Must be located in Cyprus or willing to relocate.
  • Citizenship: EU citizenship or valid work permit for Cyprus is required.
  • Skills:
  • Strong communication skills to interact effectively with customers.
  • Proficient in computer usage and typing.


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