German Speaking Customer Support Representative
2 weeks ago
Job Title: Customer Support Agent - German Speaker
Location: Remote/ Cyprus
We are seeking a skilled Customer Support Agent who speaks German to join our team at HR4ALL. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our clients via live chat and email.
Responsibilities:
- Provide customer support via live chat and email.
- Maintain a prompt and empathetic attitude towards customers, ensuring a positive customer experience.
- Acknowledge and resolve customer issues and queries efficiently.
- Stay up to date with the latest product terms, offers, and features.
- Escalate complex queries to relevant departments when necessary.
- Conduct initial investigations into customer issues and queries.
- Work efficiently in a multitasking environment.
Requirements:
- Experience: Previous experience in online customer support is required.
- Language Proficiency:
- Excellent written and verbal skills in German.
- Proficiency in English is also required.
- Location: Must be located in Cyprus or willing to relocate.
- Citizenship: EU citizenship or valid work permit for Cyprus is required.
- Skills:
- Strong communication skills to interact effectively with customers.
- Proficient in computer usage and typing.
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