Customer Support Agent

1 week ago


Limassol, Limassol, Cyprus HR4ALL Full time
Job Title: Customer Support Agent

Location: Limassol, Cyprus

We are seeking a highly skilled and multilingual Customer Support Agent to join our team at HR4ALL. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our clients via live chat and email.

Responsibilities:
  • Provide customer support via live chat and email.
  • Maintain a prompt and empathetic attitude towards customers, ensuring a positive customer experience.
  • Acknowledge and resolve customer issues and queries efficiently.
  • Stay up to date with the latest product terms, offers, and features.
  • Escalate complex queries to relevant departments when necessary.
  • Conduct initial investigations into customer issues and queries.
Requirements:
  • Experience: Previous experience in online customer support is required.
  • Language Proficiency:
  • Excellent written and verbal skills in German.
  • Proficiency in English is also required.
  • Location: Must be located in Limassol, Cyprus, or willing to relocate.
  • Citizenship: EU citizenship or valid work permit for Cyprus is required.
  • Skills:
  • Strong communication skills to interact effectively with customers.
  • Proficient in computer usage and typing.
  • Ability to work efficiently in a multitasking environment.
Shifts and Schedule:

We offer a variety of shifts to accommodate different schedules and preferences. Our shifts include:

  • Weekday Shifts (Monday to Friday)
  • Night Shift (Monday to Friday)
  • Weekend Shift (Saturday and Sunday)

Please note that shifts are subject to change and may be adjusted based on business needs.



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