Information Technology Help desk Support

5 days ago


Nicosia, Nicosia, Cyprus Ralliton Full time €30,000 - €42,000 per year

Location: Nicosia, Cyprus,

IT Help desk Support Specialist

Are you passionate about solving technical challenges and helping others thrive in their digital workspace? We are seeking driven and customer-focused IT Support Specialist to join our team at a dynamic client site. In this role, you'll be the essential first point of contact for all technology-related concerns, playing a pivotal part in supporting day-to-day IT operations and ensuring a seamless user experience.

IT Support Engineer Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team

IT Support Engineer Requirements:

  • Proven experience as a help desk engineer/technician or other customer support role
  • Ability to diagnose and resolve basic technical issues
  • Customer-oriented and cool-tempered
  • Degree in IT, Computer Science or relevant field
  • Experience wit Windows Server & Microsoft 365
  • Troubleshooting and analytical skills
  • Good communication and collaboration skills

What We offer:

  • Opportunity to work for a leading hybrid cloud solutions provider
  • Private Medical Cover, 13th salary package
  • Access to learning management platforms for all technologies you use
  • Career advisor to encourage your progression

For more information about Ralliton visit

Interested candidates should send their CV's to



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