Senior Client Care Officer

We're Hiring | Senior Client Care Officer

Cyprus | Full-time | Hybrid

At
Frotcom Cyprus
, we're growing and looking for a motivated
Senior

Client Care Officer
to join our team and help businesses across Cyprus unlock the power of intelligent fleet management and telematics.

If you enjoy helping customers, solving technical challenges, and working with innovative technology, this could be the role for you.

What you'll be doing:

• Provide high-quality client support via phone, email, and portal, responding within agreed SLAs
• Assist clients in identifying and resolving technical issues, keeping them informed throughout the process
• Deliver first-level support for Frotcom systems, following documented procedures and using support tools
• Configure and monitor client accounts and GPS trackers, ensuring correct system operation
• Coordinate GPS tracker installations and support activities with clients and installers
• Support the technical team with guidance on GPS trackers, accessories, and installations
• Maintain accurate records in the ticketing system and CRM
• Identify additional client needs and suggest relevant features or upgrades (upselling / cross-selling)
• Ensure compliance with ISO 9001:2015 quality procedures and contribute to continuous improvement

What we're looking for:

• Minimum 3 years' experience in Client Support / Technical Support (software or technology environment)
• Strong communication skills in
  Greek and English

(written and verbal)
- Experience with CRM systems and MS Office
- Excellent organisational and time-management skills
- Proactive, positive, and customer-focused mindset

Why join us?

• Competitive Salary
• Provident Fund & Bonus Scheme
• Hybrid work & flexible hours
• 22–25 days annual leave (based on tenure)
• Friendly, collaborative team & modern workplace
• Regular team-building activities
• Yes, we even have a friendly office dog

*Base Working Hours: Monday to Thursday 08:00 – 13:00 & 13:30 – 16:30, Friday 08:00 - 14:00

About us:

Since 2010, Frotcom Cyprus has been helping businesses manage their fleets more efficiently through innovative telematics solutions. Trusted by hundreds of local companies and thousands worldwide, we're proud of our ISO 9001:2015 certification and our strong customer-first culture.

Where and how to apply?

Apply by 16 January 2026

Send your CV to

| Subject: LSCCOJAN16

Info:

Ready to make an impact with technology that matters? We'd love to hear from you.

*Office located at 23 Tripoleos Street, Warehouse C – 2235 Latsia - Cyprus