IT Technician

3 days ago

Nicosia, Nicosia, Cyprus AEON Payment Technologies Ltd Full time

Job Title: IT Technician (Level 1–2)

Department: IT

Role Summary

The IT Technician (Level 1–2) provides first- and second-line technical support to internal users. The role is suitable for a recent university graduate or a candidate with 1–2 years of hands-on IT support experience. The position focuses on user support, endpoint management, basic cloud administration, and issue resolution under established procedures.

Key Responsibilities:

  • End-User Support (Level 1–2).
  • Provide first-line technical support for laptops, operating systems, and standard business applications.
  • Troubleshoot hardware, software, and connectivity issues.
  • Escalate unresolved issues to the Head of IT or external vendors when required.
  • Track, document, and resolve support tickets in a timely manner.

Systems & Access Management:

  • Create, modify, and disable user accounts and access rights following access control procedures.
  • Assist with onboarding and offboarding activities (device setup, access provisioning, asset tracking).
  • Support basic identity and access management tasks.
  • Cloud & Infrastructure Support.
  • Assist with basic administration of cloud-hosted systems (primarily AWS-based services).
  • Monitor system alerts and report incidents or anomalies.
  • Perform routine checks and maintenance tasks as instructed.

Security & Compliance Support:

  • Follow IT security policies and procedures.
  • Assist with endpoint security tasks (Antivirus checks, Patching, Updates).
  • Report suspected security incidents to the Head of IT immediately.
  • Maintain accurate IT documentation, asset management, user guides, and support procedures.
  • Assist with audits and compliance-related information requests.

Required Qualifications:

  • Bachelor's degree in information technology, Computer Science, or a related field
  • or 1–2 years of experience in an IT support or helpdesk role.
  • Excellent command of the English language, including grammar and vocabulary.
  • Basic knowledge of Windows OS (Linux will be considered as an advantage).
  • Basic understanding of cloud computing concepts.
  • Familiarity with Microsoft 365 or similar productivity platforms.
  • Understanding of networking fundamentals (TCP/IP, DNS, VPN concepts).

Desirable Skills:

  • Exposure to AWS or other cloud platforms.
  • Experience with ticketing systems and IT documentation.
  • Awareness of IT security best practices (eg.: OWASP TOP 10, ISO:27001).

Personal Attributes:

  • Strong problem-solving and analytical skills.
  • Clear written and verbal communication skills.
  • Ability to follow procedures and work under supervision.
  • Willingness to learn and develop technical skills.

Benefits:

  • Private Medical Insurance for you and your dependents, commencing on your first day.
  • Provident Fund Scheme eligibility upon completion of your probationary period.
  • Gym Access at the company has in-house facilities.
  • Car Parking space provided.
  • Flexible Working: up to three (3) days of remote work per month.

All applications will be treated with strict confidentiality

  • If you wish to join our team, please send your CV to