CRM Manager Czech/Slovak markets

1 day ago

Limassol, Limassol, Cyprus Triskel Consulting Full time €60,000 - €80,000 per year


Our client is a digital services provider operating within the iGaming field. Their CRM team is at the core of their growth, driving retention, engagement, and long-term success. As they continue to grow, they are looking for a CRM Manager to focus on the Czech and Slovakian speaking market, creating localized and effective campaigns that drive results across both casino and sportsbook verticals.

This role is perfect for a CRM professional with experience managing market-specific campaigns who wants to take their expertise to the next level. As a CRM Manager, your primary focus will be creating and delivering tailored CRM initiatives for Czech and Slovakian players, leveraging your insight into customer preferences and the regulatory landscape to maximize satisfaction and engagement. You will work across both casino and sportsbook products, ensuring a seamless and engaging player experience.

Responsibilities:

  • Develop and manage localized CRM strategies for the Czech and Slovakian market (Email, SMS, push notifications, onsite messaging, etc.)
  • Own the customer journey and optimize communications across all stages: onboarding, engagement, churn prevention, and reactivation
  • Plan, execute, and analyze CRM campaigns with a focus on personalization, segmentation, and ROI
  • Collaborate with product, content, design, and data teams to deliver relevant and engaging campaigns
  • Monitor KPIs such as retention rate, conversion, CLV, and churn and proactively act on insights
  • Ensure all campaigns are compliant with local regulations and responsible gaming practices
  • Act as the main point of contact for all CRM-related initiatives in Poland

Requirements

  • 3+ years of experience in a CRM role within the gambling or online gaming industry.
  • Experience working with the Czech and Slovakian igaming markets and familiarity with licensing requirements.
  • Hands-on experience with CRM systems like Braze, Optimove, Symplify, Salesforce Marketing Cloud, or similar platforms.
  • A solid understanding of customer segmentation, campaign performance analysis, and retention strategies.
  • Experience working with both casino and sportsbook products is a strong advantage.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Data-driven mindset with experience in segmentation, A/B testing, and campaign analysis
  • Excellent communication, planning, and organizational skills
  • Self-starter with the ability to work independently in a fast-paced environment
  • A proactive and collaborative attitude, with an eagerness to learn and grow within the role.
  • Proficient communication skills in English as well as Czech and Slovakian languages.

What is on offer?

  • Play a key role in a regulated, high-growth market.
  • Competitive salary and performance-based bonuses.
  • Clear growth paths and professional development in CRM and the gambling industry.
  • Be part of a multicultural, innovative team where your input matters.

  • Czech/Slovak VIP Sportbook Manager

    1 week ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €45,000 - €55,000 per year

    We are looking for aCzech/Slovak speaking VIP Sportsbook Managerwho will be responsible for retention of VIP customers and increase of their lifetime value.Requirements:Proficiency in English and Czech / Slovak both written and spoken;Deep knowledge and experience in Sports Book;Proactive person with good support / sales skills;Strong communication and...

  • Czech/Slovak VIP Sportbook Manager

    1 week ago

    Limassol, Limassol, Cyprus Sofia Stars Full time €40,000 - €60,000 per year

    We are looking for aCzech/Slovak speaking VIP Sportsbook Managerwho will be responsible for retention of VIP customers and increase of their lifetime value.Requirements:Proficiency in English and Czech / Slovak both written and spoken;Deep knowledge and experience in Sports Book;Proactive person with good support / sales skills;Strong communication and...

  • Czech/Slovak VIP Account Manager

    1 day ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €30,000 - €60,000 per year

    At WeDoSupport, we don't just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients' operations stay secure and efficient. Just as we support our clients, we support our team: with...

  • Czech/Slovak VIP Customer Support

    1 day ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €20,000 - €25,000 per year

    At WeDoSupport, we don't just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients' operations stay secure and efficient. Just as we support our clients, we support our team: with...

  • Czech or Slovak speaking Sales Agent

    1 day ago

    Limassol, Limassol, Cyprus Triskel Consulting Full time €25,000 - €35,000 per year

    Our client, and international player within the online entertainment and iGaming industry is growing its Sales department and seeking to hire self driven individuals to join their Sales team in Cyprus.Responsiblities:To proactively engage with players via outbound calls, providing assistance with site usage to boost activity, retention, and reactivation...

  • German/ Slovak/ Czech Sales Agents

    5 days ago

    Limassol, Limassol, Cyprus MVProtalent Full time €20,000 - €25,000 per year

    Our client, an international player within the online entertainment and iGaming industry, is growing its Sales department and seeking to hire self-driven individuals to join their Sales team in Cyprus.Responsibilities:To proactively engage with players via outbound calls, providing assistance with site usage to boost activity, retention, and reactivation...

  • Czech or Slovak speaking Sales Agents

    1 day ago

    Limassol, Limassol, Cyprus Triskel Consulting Full time €30,000 - €40,000 per year

    Our client, and international player within the online entertainment and iGaming industry is growing its Sales department and seeking to hire self driven individuals to join their Sales team in Cyprus or Bulgaria.Responsiblities:To proactively engage with players via outbound calls, providing assistance with site usage to boost activity, retention, and...

  • Czech or Slovak speaking Sales Agent

    1 day ago

    Limassol, Limassol, Cyprus Triskel Consulting Full time €25,000 - €35,000 per year

    Our client, and international player within the online entertainment and iGaming industry is growing its Sales department and seeking to hire self driven individuals to join their Sales team in Cyprus, Bulgaria or Poland.Responsiblities:To proactively engage with players via outbound calls, providing assistance with site usage to boost activity, retention,...

  • Czech/Slovak VIP Quality Assurance Manager

    1 day ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €30,000 - €60,000 per year

    At WeDoSupport, we don't just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients' operations stay secure and efficient. Just as we support our clients, we support our team: with...

  • CRM Marketing Manager

    1 week ago

    Limassol, Limassol, Cyprus Citrus Systems Full time €30,000 - €60,000 per year

    We are looking for an ambitiousCRM Marketing Managerforfull-timeemployment for our client, a growing and high-impact company based in Cyprus. This is a great opportunity to join a brand that is making a strong mark in its industry and is entering an exciting new phase of development.We're looking for a data-savvy CRM Marketing Manager to own our player...