HelpDesk Specialist

6 days ago

Limassol Municipality, Limassol, Cyprus RoboMarkets Full time €25,000 - €45,000 per year

Key Responsibilities:

  • Provide technical support to employees in the CY office and remotely.
  • Maintain and support office IT infrastructure, including:
  • Workstations, printers, and conference room equipment
  • Local network equipment (switches, access points, cabling)
  • IP telephony, access control systems, and CCTV
  • Support and administer corporate software and services:
  • Google Workspace and Microsoft 365
  • Antivirus software (Kaspersky), VPN
  • Apple Business Management, Jamf MDM, and Active Directory
  • User access and account management
  • Manage IT assets: inventory tracking, procurement, and vendor coordination
  • Ensure proper software licensing and compliance with policies
  • Document IT procedures, maintain knowledge base, and follow service management processes

Requirements:

  • 1–2+ years of experience in IT support, Help Desk, or system administration
  • Strong knowledge of Windows, macOS, and mobile platforms (iOS/Android)
  • Understanding of basic networking (TCP/IP, DHCP, DNS, Wi-Fi, cabling)
  • Experience with user support tools (ticketing systems, remote desktop tools)
  • Hands-on troubleshooting skills for hardware, software, and peripherals
  • Experience working with Microsoft 365 and Google Workspace
  • Familiarity with IT asset and account management practices
  • Basic administration experience with Active Directory and access rights
  • Strong interpersonal and communication skills with a customer-first approach
  • Analytical thinking and problem-solving ability to resolve issues efficiently
  • Ability to handle multiple tasks simultaneously and prioritize effectively

Will be a plus:

  • Experience with MDM solutions (Jamf, Intune, etc.)
  • Exposure to Linux systems and command-line operations
  • Knowledge of Kaspersky Security Center or similar antivirus platforms
  • Familiarity with IP telephony (e.g., FreePBX, Asterisk) and access control systems
  • Experience with configuring CCTV systems
  • Basic understanding of IT security principles

We offer:

  • Attractive monthly salary paid in line with your skills and experience
  • A comfortable office in the center of Limassol (Cyprus)
  • Medical insurance for our employees and their families
  • Access to professional training, conferences, and paid educational courses
  • Corporate language courses
  • Evening yoga classes in office relaxation space
  • Subsidized lunches
  • Different corporate events for employees and their children
  • Sports events

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