Client Services Officer

3 days ago

Limassol, Limassol, Cyprus The Lemon Consulting Full time €25,000 - €35,000 per year

Position: Client Services Officer

Location: Limassol, Cyprus

Employment type: Full-time, onsite with some flexibility to work from home on specific shift schedule.

Remuneration: Base salary.

Duties And Responsibilities

  • Handle client inquiries promptly and professionally through multiple communication channels (live chat, email, phone).
  • Serve as the main point of contact between clients and internal departments, ensuring efficient issue resolution.
  • Assist clients with account verification, compliance processes, and provide accurate information on account management, product usage, and platform functionality.
  • Troubleshoot client issues such as login difficulties, navigation problems, or technical concerns, and guide them in using available tools and resources.
  • Actively support client retention by delivering personalized assistance, re-engaging inactive clients, and maintaining long-term client relationships.

REQUIREMENTS:

  • Fluent in English (C1), with strong proficiency in both written and verbal.
  • Minimum of 1 year of experience in customer support, client services, or sales within a regulated industry.
  • Strong understanding of financial products or related technical platforms is highly desirable.
  • Bachelors degree or equivalent qualification.
  • Detail-oriented with strong organizational and communication skills.
  • Proficiency with Microsoft Office and other standard workplace tools.
  • Professional, self-motivated, and a strong team player with a positive, proactive attitude.
  • Flexibility to work shifts, including public holidays, as required.

BENEFITS:

  • Career growth opportunities within a dynamic, international company.
  • Competitive compensation package, including performance-based bonuses.
  • Ability to work from home on afternoon shifts, 1-2 weeks per month.
  • Professional development through training and learning programs.
  • Comprehensive medical insurance coverage.
  • Team-building activities and regular company events.
  • Participation in savings and welfare benefit schemes.
  • Additional perks such as birthday and loyalty rewards, plus wellness and lifestyle benefits.

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