Client Services Officer

3 days ago

Limassol, Limassol, Cyprus The Lemon Consulting Full time €25,000 - €35,000 per year

Position: Client Services Officer

Location: Limassol, Cyprus

Employment type: Full-time, onsite with some flexibility to work from home on specific shift schedule.

Remuneration: Base salary.

Duties And Responsibilities

  • Handle client inquiries promptly and professionally through multiple communication channels (live chat, email, phone).
  • Serve as the main point of contact between clients and internal departments, ensuring efficient issue resolution.
  • Assist clients with account verification, compliance processes, and provide accurate information on account management, product usage, and platform functionality.
  • Troubleshoot client issues such as login difficulties, navigation problems, or technical concerns, and guide them in using available tools and resources.
  • Actively support client retention by delivering personalized assistance, re-engaging inactive clients, and maintaining long-term client relationships.

REQUIREMENTS:

  • Fluent in English (C1), with strong proficiency in both written and verbal.
  • Minimum of 1 year of experience in customer support, client services, or sales within a regulated industry.
  • Strong understanding of financial products or related technical platforms is highly desirable.
  • Bachelors degree or equivalent qualification.
  • Detail-oriented with strong organizational and communication skills.
  • Proficiency with Microsoft Office and other standard workplace tools.
  • Professional, self-motivated, and a strong team player with a positive, proactive attitude.
  • Flexibility to work shifts, including public holidays, as required.

BENEFITS:

  • Career growth opportunities within a dynamic, international company.
  • Competitive compensation package, including performance-based bonuses.
  • Ability to work from home on afternoon shifts, 1-2 weeks per month.
  • Professional development through training and learning programs.
  • Comprehensive medical insurance coverage.
  • Team-building activities and regular company events.
  • Participation in savings and welfare benefit schemes.
  • Additional perks such as birthday and loyalty rewards, plus wellness and lifestyle benefits.

  • Officer Transaction Servicing, Global Payment Services

    2 weeks ago

    Limassol, Limassol, Cyprus MUFG Investor Services Full time €45,000 - €55,000 per year

    Company Description MUFG Investor Services is a trusted partner to many of the world's largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate...

  • Senior Loan Officer, Client Delivery

    17 hours ago

    Limassol, Limassol, Cyprus MUFG Investor Services Full time €60,000 - €80,000 per year

    Company Description MUFG Investor Services is a trusted partner to many of the world's largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate...

  • Senior Loan Officer, Debt Services

    17 hours ago

    Limassol, Limassol, Cyprus MUFG Investor Services Full time €45,000 - €60,000 per year

    Company DescriptionMUFG Investor Services is a trusted partner to many of the world's largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate...

  • Associate, Debt Servicing, Loan Servicing

    2 weeks ago

    Limassol, Limassol, Cyprus MUFG Investor Services Full time €45,000 - €55,000 per year

    Company DescriptionMUFG Investor Services is a trusted partner to many of the world's largest public and private funds, providing asset servicing and operational solutions built for alternatives.With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and...

  • Junior Client Management Officer

    5 days ago

    Limassol, Limassol, Cyprus Doo Group Full time €35,000 - €45,000 per year

    AtDoo Group, we're not your typical financial services company. We're a global powerhouse with FinTech at our core, built to disrupt, designed to scale, and powered by innovation. With offices across international markets, we create opportunities that go beyond borders.We're looking for aClient Management Officerto join our growing team inCyprus. If you're...

  • Associate, Business Analyst, Global Payments Services

    2 weeks ago

    Limassol, Limassol, Cyprus MUFG Investor Services Full time €70,000 - €120,000 per year

    Company Description MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office...

  • Associate, Business Analyst, Global Payments Services

    2 weeks ago

    Limassol, Limassol, Cyprus MUFG Investor Services Full time €104,000 - €130,878 per year

    Company DescriptionMUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office...

  • Officer Payment Operations

    2 weeks ago

    Limassol, Limassol, Cyprus MUFG Investor Services Full time €45,000 - €55,000 per year

    Company Description MUFG Investor Services is a trusted partner to many of the world's largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate...

  • Senior Associate, Middle Office Operations, SMO

    3 days ago

    Limassol, Limassol, Cyprus MUFG Investor Services Full time €35,000 - €55,000 per year

    Company DescriptionExperience something Brilliantly Different with a career with MUFG Investor Services.Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global investment firms to provide them with administration, assert services, banking, and fund financing.We're in 14...

  • Client Relationship Manager

    3 days ago

    Limassol, Limassol, Cyprus Swissquote Full time €104,000 - €130,878 per year

    Company Description Building the broker of tomorrow takes more than skills.It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential. Swissquote Capital Markets Ltd, a subsidiary of Swissquote Group Holding Ltd, a leading provider of...