Store Manager

13126 FM 1960 Rd W Houston, TX 77065

The Store Manager (SM) is the heartbeat of a Tiff's Treats Cookie Delivery storefront and kitchen, ensuring every customer enjoys a warm, delightful experience. In this role, you'll lead a dynamic team, oversee daily operations, and create a positive, high-energy work environment while upholding company policies and driving store performance.

Your responsibilities will include managing staff, optimizing shift execution, maintaining a clean and organized store, and ensuring exceptional customer service. Beyond daily operations, you'll also play a key role in achieving financial goals, developing future leaders, and fostering a culture of excellence.

This is a full-time, exempt, salaried position. The schedule will be flexible, yet varied, encompassing day, night, and some weekend shifts, typically between 7 AM and 11 PM.

What You'll Do

• People Leadership & Team Development
• Lead recruiting, hiring, onboarding, and staff development efforts to build a strong team.
• Conduct performance evaluations, manage improvement plans, and provide regular feedback to team members.
• Ensure HR compliance and uphold company policies while fostering a positive and collaborative store culture.
• Train team members in operational and customer service excellence, ensuring consistent execution of company standards.
• Identify and mentor high-performing employees for promotion to leadership roles.
• Mediate disputes among team members to maintain a positive and productive work environment.
• Lead and manage a team of 7-15 employees per shift, ensuring smooth operations.

Store Operations & Efficiency

• Oversee ordering and inventory management to ensure stock availability and minimize waste.
• Manage shift schedules, approve time-off requests, and ensure adequate staffing levels for smooth operations.
• Maintain a clean, organized store and kitchen environment, adhering to health and safety regulations.
• Execute and audit opening, closing, and daily operational procedures with 100% accuracy.
• Utilize internal communication tools effectively to align the team with company goals and expectations.
• Ensure all store equipment is functioning properly and schedule repairs as needed.
• Identify opportunities to streamline workflows and improve operational efficiency.
• Conduct regular safety checks and training to ensure a hazard-free workplace.
• Stay updated on local health, safety, and labor regulations and ensure the store meets all compliance requirements.
• Provide weekly and monthly reports to District Managers on store performance, challenges, and successes.

Sales & Customer Experience

• Lead by example to deliver exceptional service to every customer and uphold Tiff's Treats' service standards.
• Train and inspire staff to provide the "Tiff's Treatment" in every guest interaction.
• Champion company initiatives, including Local Store Marketing (LSM) efforts to engage the community.
• Resolve customer concerns promptly and professionally, ensuring customer satisfaction.
• Support the front-line team by greeting customers, taking orders, and ensuring order accuracy.
• Route deliveries efficiently to maximize speed and accuracy.
• Represent the store in community events and partnerships to enhance brand presence.
• Regularly collect and act on customer feedback to improve store performance.

Profitability & Business Growth

• Analyze profit and loss (P&L) statements to identify opportunities for improvement.
• Meet or exceed monthly store metrics and financial targets through strategic management.
• Support Local Store Marketing (LSM) initiatives to drive community engagement and sales growth.
• Monitor inventory levels and manage costs effectively to minimize waste and control expenses.
• Create and manage store budgets in collaboration with District Managers.
• Monitor expenses and identify cost-saving opportunities without compromising quality.
• Work with District Managers to set and execute short-term and long-term store goals.

What We're Looking For

• Leadership Experience: 2+ years in food service, hospitality, or retail.
• Sales and Customer Service: Demonstrated success in driving sales and delivering customer service excellence.
• Flexibility: Must have open availability, punctuality, and exceptional attendance.
• High-Volume Experience: Maintain composure and positivity during rush periods.
• Self-Motivation: Proactive with a can-do attitude, willing to take initiative.
• Team Leadership: Excellent communication skills, approachable, and available for staff discussions.
• Problem-Solving: Strong analytical skills and ability to handle complex situations effectively.
• Quick Learner: Adaptable to new procedures and responsibilities.

Sweet Perks

• Cookies on Us – Enjoy up to six dozen free cookies per week
• Paid Time Off – Recharge, relax, and enjoy well-deserved time off
• Comprehensive Benefits – Generous contributions toward medical and dental insurance for eligible employees and their families
• Retirement Savings – 401(k) program with company matching after just six months
• Support When You Need It – Access to our Employee Assistance Program
• Career Growth – We love promoting from within—some of our original team members from 1999 are now executives

Physical Requirements

• Must be able to lift, carry, and grasp up to 50 lbs
• Constant standing and/or walking with limited breaks, often in and out of extreme heat, cold, rain, etc.
• Must be able to ascend/descend stairs while carrying up to 50 lbs
• Occasional stooping, lifting, pushing, pulling, kneeling, etc. up to 50 lbs
• Ability to occasionally bend, twist, and reach items up to 50 lbs
• Repetitive motion of the wrists/arms/hands.
• Must be able to manage multiple tasks effectively and safely as lone worker in the store
• Ability to execute all required cleaning procedures for a commercial kitchen environment
• Ability to take visual and audible cues, and willing to follow written & verbal instructions in a loud & busy kitchen environment
• Ability to clearly hear and speak over the telephone
• Perform computer work in a stationary position for extended periods