L1 Support Engineer
7 hours ago
Weekly
𝗩𝗶𝘀𝗶𝘁 𝗗𝗮𝘆𝘀: 𝗠𝗼𝗻𝗱𝗮𝘆, 𝗧𝘂𝗲𝘀𝗱𝗮𝘆, 𝗧𝗵𝘂𝗿𝘀𝗱𝗮𝘆 (
𝟰 𝗛𝗼𝘂𝗿𝘀
)
Role Description
This is a contract on-site role for an EUC (End User Computing) Level 1 Support Engineer based in Nicosia. The role involves providing first-level technical support for end-user systems, troubleshooting hardware and software issues, assisting with incident resolution, and maintaining accurate support records. The engineer will be responsible for analyzing technical issues, resolving support tickets, and ensuring excellent customer service. Collaboration with the IT team and communication with end-users will be key components of daily activities.
Qualifications
- Strong knowledge of End User Computing systems, including desktops, laptops, mobile devices, and peripherals
- Proficiency in troubleshooting hardware and software issues, and familiarity with operating systems (Windows and macOS)
- Basic understanding of networking concepts and configurations
- Customer service-oriented mindset with excellent communication and problem-solving skills
- Ability to handle and resolve tickets efficiently while maintaining accurate records
- Relevant certifications, such as CompTIA A+, ITIL, or equivalent, are a plus
- Prior experience in a similar IT support role is highly desirable
- A bachelor's degree in Information Technology or a related field is advantageous
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