Senior NOC Engineer

At Intergo Telecom Ltd, we build the future of connectivity. Our mission is to make communication simple and available to businesses and individuals by building, operating and acquiring businesses in the telecom space that connect the world making everyone feel like a local. 

We are a fast-growing, multicultural team that values flexibility, curiosity, and meaningful impact. If you thrive in a collaborative environment and love exploring the edges of what's possible, you'll feel right at home.

We'd love to have you join us.

We are seeking an experienced and driven Senior NOC Engineer to take a lead role in overseeing the performance, security, and stability of our global telecommunications infrastructure. This is an opportunity to shape the network operations centre and contribute to the development of best practices while mentoring junior engineers.

Here's what you'll be doing

Contribute to the continued growth and reliability of our Enterprise Voice & Messaging platforms, including SIP Trunking, Global DID services, SMS Messaging, and robust APIs. Our diverse customer portfolio includes startups, multinational enterprises, financial institutions, universities, marketing agencies, delivery platforms, and government bodies.

You'll get to:

• Monitor and manage the stability and performance of our global telecom network and ensure maximum uptime and high message delivery rates
• Take ownership of critical incidents, perform root cause analysis, and implement long-term preventive measures
• Lead and support lower-tier engineers during incident escalation and troubleshooting processes
• Manage advanced network configurations, routing rules, and upgrades across SMS and Voice infrastructure
• Develop, implement, and enforce network security practices to safeguard systems from unauthorized access or reaches
• Create and maintain detailed documentation for incident workflows, systems architecture, playbooks, and operational procedures
• Communicate with external vendors (e.g., MNOs, aggregators) and internal stakeholders to resolve service-affecting issues
• Analyze network data to identify anomalies, trends, or capacity issues and proactively optimize performance
• Participate in and improve the on-call rotation processes, ensuring SLAs are met with minimal downtime
• Evaluate and implement tools to enhance monitoring, alerting, and automation within the NOC
• Support training and development of NOC team members through mentorship and knowledge-sharing

• Minimum 5 years of hands-on experience in a Network Operations role, ideally within the telecom or SaaS sectors
• Deep expertise in telecommunication protocols: SMPP, SIP, SS7, TLS, TCP/IP, VPN
• Proficient with network and traffic analysis tools: Wireshark, Trace Analyzer, TCPdump, and others
• Familiarity with SMS & Voice platforms,
• Hands-on experience with Alaris switch
• Strong incident response and problem-solving skills, with proven ability to manage escalations and high-severity issues
• Working knowledge of monitoring platforms (e.g., Zabbix, Grafana, Prometheus) and log analysis tools (e.g., ELK Stack, Graylog)
• Strong understanding of network security principles and hands-on experience enforcing security protocols
• Excellent communication and cross-functional collaboration skills
• Strong organizational skills and experience in documenting network architecture, incidents, and procedures
• Experience working in 24/7 NOC environments, including participation in on-call rotations

• Competitive salary and performance-based bonuses.
• Paid annual leave days & paid sick leave days.
• Flexible working hours and a supportive work-life balance culture.
• Paid access to GPT-5 and premium AI tools (including coding assistant, video generation, custom GPTs, and tailored TFN assistant).
• Remote-friendly working setup (fully remote, hybrid or on-site at our offices in Paphos, Cyprus).
• Team events and company outings.
• Access to professional development programs and continuous training.
• Growing company with the potential to take over responsibility and grow personally.