Technical Support Engineer

5 days ago

Limassol Municipality, Limassol, Cyprus Sumsub Full time €45,000 - €55,000 per year

Sumsubis a leading full-cycle verification platform that enables scalable compliance.From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.With over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.Now we are looking for aTechnical Support Engineerto join our teamWhat You Will Be Doing:Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.Performing a technical analysis of reported problems and define plans for resolving them.Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.Collaborating closely with other teams to answer clients' technical questions, acting as a liaison between the client and internal Sumsub resources.Communicating with clients using chat, email, and outbound calls.About You:Fluent in English (both oral and written, upper-intermediate as a minimum).Basic understanding of networking, web, API requests, and SQL.Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.Willingness to provide excellent support service.Would be considered a plus:Experience with debugging network requests using the browser's console.Familiarity with Postman or practical experience with API troubleshooting.Proficiency in Spanish language.Hands-on experience in technical support for web or mobile applications.What we offer:Fully remote and flexible working schedule, with access to a coworking space (in some locations).Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.1 extra day off to celebrate your birthday.7 additional days to enjoy the Christmas & New Year holidays.7 days of sick leave (without the need for documentation).Regular, fully covered team offsites to connect and collaborate.Learning opportunities and support to attend industry events with the team.The hiring stages:TA screening -> Hiring Manager Interview -> Final Interview.Sounds like a great opportunity for your career development? Then go ahead and applyWe are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

  • Technical Support Specialist

    5 days ago

    Limassol Municipality, Limassol, Cyprus paytech Full time €25,000 - €40,000 per year

    paytech is a dynamic fintech company dedicated to pushing the boundaries of innovation in theindustry. We're currently seeking an experienced and proactive Level 2 Technical SupportSpecialist to join our growing team in Limassol, Cyprus.As a Level 2 Tech Support Specialist, you will handle advanced technical issues escalated fromLevel 1 Support, perform...

  • Technical Support Specialist L2

    5 days ago

    Limassol Municipality, Limassol, Cyprus Your Bourse Full time €60,000 - €80,000 per year

    Join our team as aLevel 2 Technical Support Specialistand play a key role in delivering exceptional technical support to our global customers. You will handle complex technical issues, collaborate with cross-functional teams, and serve as an escalation point for Level 1 Support. This role is ideal for someone with strong problem-solving abilities, solid...

  • Support Engineer

    3 days ago

    Limassol, Limassol, Cyprus Hustler Marketing Full time €50,000 - €80,000 per year

    Company Introduction: At SecureCo, we're at the forefront of enterprise voice technology solutions, delivering mission-critical communication infrastructure to businesses worldwide. As a leading provider of VoIP and voice technology services, our mission is to ensure seamless, secure, and reliable communication for our enterprise clients. What sets us...

  • Technical Animator

    1 day ago

    Limassol Municipality, Limassol, Cyprus Nekki Full time $45,000 - $90,000 per year

    We're hiringNarrative Lead, RemoteConcept Artist (Characters), Remote3D Artist (Characters), RemoteTechnical Game Designer (TypeScript), RemotePrincipal UX/UI Designer / Artist (Gamedev), RemoteCore Game Designer (Characters, Combat Design), RemoteReact Developer, RemoteSenior Unreal Engine Developer (UE5), RemoteConcept Artist (Characters), Remote3D Artist...

  • Technical Support Specialist

    5 days ago

    Limassol, Limassol, Cyprus paytech Full time €25,000 - €40,000 per year

    About the RoleWe're currently seeking an experienced and proactiveEnglish-speaking Level 2 Technical Support Specialistto join our growing team in Limassol, Cyprus.As a Level 2 Tech Support Specialist, you will handle advanced technical issues escalated from Level 1 Support, perform in-depth troubleshooting, and work closely with our development and product...

  • Senior Technical Support Specialist – Payments Platform

    5 days ago

    Limassol, Limassol, Cyprus PGWay Full time €40,000 - €80,000 per year

    As a part of our continuous growth we are looking for a Senior Technical Support Specialist, serving as the escalation point and deep investigator for the most complex platform issues. You will apply expert technical knowledge to perform root cause analysis, debug system integrations, and act as the critical bridge to Engineering.This role operates on a 24/7...

  • Technical Payments Specialist

    5 days ago

    Limassol Municipality, Limassol, Cyprus paytech Full time €60,000 - €80,000 per year

    Department:Merchant Services & PaymentsLocation:On-site (Cyprus)Reports to:Head of Merchant Services & PaymentsAbout the RoleWe are looking for a Technical Payments Specialista highly skilled technical specialist who will act as the bridge between merchants, gateways, and internal systems.The role involves hands-on integration work, terminal setup, payout...

  • Customer Support engineer

    3 days ago

    Limassol, Limassol, Cyprus JetBrains Full time €25,000 - €40,000 per year

    At JetBrains, we create tools that help developers focus on what they love: writing code and building great software. YouTrack is our project management and team collaboration solution, trusted by thousands of teams worldwide to plan, track, and deliver projects of any size.We are now looking for a Customer Support Engineer to join the YouTrack team. This...

  • Application Support Engineer

    1 day ago

    Limassol, Limassol, Cyprus PrimeXM Full time €60,000 - €120,000 per year

    PrimeXM is a leading financial technology provider that empowers our clients with innovative and cutting-edge solutions. Our core product, XCore, is a state-of-the-art trading and aggregation engine that is trusted by financial institutions worldwide. We are a global company with a team of passionate professionals who are dedicated to pushing the boundaries...

  • Technical Support Specialist

    5 days ago

    Limassol, Limassol, Cyprus PGWay Full time €40,000 - €60,000 per year

    PGWayis a cutting-edge payment gateway provider revolutionizing global transactions for the iGaming industry and beyond. Operating within a massive ecosystem of 120+ brands, PGWay offers 150+ payment methods, multi currency support, and proprietary technology with SSL encryption and PCI DSS Level 1 compliance. Our all-in-one platform simplifies payments...