Agent Engineer

Wonderful is transforming the way enterprises deliver customer support, blending cutting-edge AI with local market expertise. Backed by a record $34M Seed from Index, Bessemer, and Vine, we're scaling fast across Europe and beyond. Our AI agents are already live with enterprise clients in telecom, banking, and healthcare, helping organizations modernize their contact centers, elevate customer experience, and reduce costs.

This is your chance to be part of the team writing the playbook for a brand-new category.

Role Overview:

We're looking for an
Agent Engineer
who wants to be at the sweet spot of AI + engineering. You won't just tweak prompts, you'll architect agents that connect to APIs, crunch live data, and deliver enterprise-grade outcomes.

Think of this role as half builder, half hacker: you'll design prompts, wire up backends, test with real users, and ship agents into production that prove how AI can move the needle for enterprises. If "TypeScript + APIs + fast iterations" gets your pulse up, you'll feel at home here. You will:

• Design prompts and implement functions that guide our AI agents across
  voice, chat, and email
  .
• Connect agents to
  customer APIs, databases, and internal tools
  so they can execute real-world tasks end-to-end.
• Build and maintain
  internal tooling in TypeScript
  , creating reusable components agents can share and build on.
• Test with
  live data
  , measure performance, and fine-tune for accuracy, reliability, and speed.
• Work
  directly with enterprise customers
  : gather requirements, run demos, and iterate in real time.
• Partner with
  Product, Engineering, and Customer Success
  to ship agents that are ready for production at scale.
• Contribute to
  documentation, processes, and best practices
  that make AI

Requirements:

• Bachelor's degree (or higher) in
  Computer Science or a related STEM field
  .
• Excellent
  English
  , written and spoken.
• Strong, hands-on skills with
  APIs, backend logic, and system integrations
  .
• Solid programming skills;
  TypeScript
  experience is a strong advantage.
• Previous exposure to
  technical, customer-facing roles
  (integrations, solutions engineering, etc.) is a plus.
• Familiarity with
  monitoring, dashboarding, or analytics tools
  (e.g., Datadog) is a bonus.
• A
  problem-solving mindset
  , sharp attention to detail, and real passion for AI

Why Wonderful?:

• A seat at the table as we build
  a new AI category
  from the ground up.
• The energy of an early-stage scale-up + the stability of world-class investors.
• Ownership, autonomy, and impact that you just won't find at corporate giants.
• A team of ambitious builders who balance urgency with a strong sense of vibe