Complaints Team Lead

6 days ago

Limassol, Limassol, Cyprus WeDoSupport Full time €35,000 - €40,000 per year

At WeDoSupport, we don't just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients' operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We'd love to have you with us.



Must skills:

  • Strong Communication Skills – Ability to communicate clearly and professionally with customers in writing.
  • Problem-Solving Ability – Capacity to analyze situations, identify root causes, and provide appropriate solutions.
  • Conflict Resolution Skills – Ability to de-escalate tense situations and manage difficult customers with empathy and professionalism.
  • Attention to Detail – Ensuring accuracy when investigating complaints, documenting cases, and providing resolutions.
  • Time Management – Ability to prioritize and handle multiple complaints efficiently within deadlines.
  • Decision-Making Skills – Confidence in making fair and balanced decisions while adhering to company policies and regulations.
  • Knowledge of Regulatory Compliance – Understanding of relevant industry regulations and guidelines related to customer complaints.
  • Team Collaboration – Ability to work closely with other departments to resolve complaints effectively.
  • Adaptability – Capability to handle a high-volume, fast-paced environment with evolving company policies and procedures.
  • Can-do attitude - Positive outlook and attitude towards work.

Considered a plus:

  • Previous experience in a similar role
  • Previous experience with Jira/ Confluence/ Slack/ Trello;
  • Additional language skills, in particular Swedish, Danish, Romanian, Greek.
  • Compliance/Legal awareness - Familiarity with consumer rights, GDPR, or industry-specific regulations.

Responsibilities: 

  • Managing the team, including performance reviews, attendance, and leave approvals.
  • Overseeing the complaint resolution workflows to ensure timely responses.
  • Coordinating with B2B partners and affiliates involved in complaint resolution.
  • Creating and implementing new complaint-handling procedures and best practices for each regulation.
  • Liaising with other departments on compliance, legal, and regulatory matters affecting complaints.
  • Ensuring the team is prepared for new license/brand launches, including training and process alignment.
  • Handling recruitment, including defining hiring needs, conducting interviews, and onboarding new team members.
  • Ensuring the team is well-trained and equipped to handle complaints effectively.
  • Supporting new hires with a structured onboarding process for smooth integration.
  • Forecasting team workload and resource needs to maintain optimal staffing levels.
  • Deep diving into complaints to gain insights for potential system/procedure issues and offer proposals for improvement. 

Benefits: 

  • Snacks in the Office;
  • 24 days of vacation per year;
  • 6 days of paid sick leave
  • Attractive office location and facilities;
  • Medical insurance;
  • Breakfasts and lunches in the office (partially paid by the Company);
  • Languages classes (partially paid by the Company);
  • Social Club of the Company;
  • Birthday, wedding and newborn gifts.


Your potential + our support = success. Let's make it happen

By submitting your application, you agree to our Privacy Policy.

  • Complaints Team Lead

    6 days ago

    Limassol Municipality, Limassol, Cyprus WeDoSupport Full time €30,000 - €50,000 per year

    As a Complaints Officer, you will be responsible for managing and resolving customer complaints across multiple websites operating under various licenses. You will play a critical role in maintaining customer satisfaction by addressing concerns from multiple sources, including emails, live chat, public forums, and other communication channels.Your primary...

  • Complaint Resolution Officer

    1 week ago

    Limassol, Limassol, Cyprus CoreStar Full time €13,200 - €39,600 per year

    CoreStaris a dynamic technology company supporting partners in the fintech and iGaming industries with scalable, high-performance solutions. Our expert teams bring a startup-driven mindset, focusing on innovation, collaboration, and efficiency in every project. At CoreStar, you'll have the opportunity to grow your skills, tackle exciting challenges, and...

  • Customer Complaints Manager – Forex

    6 days ago

    Limassol, Limassol, Cyprus D-WAY CONSULTING Full time €40,000 - €80,000 per year

    We are looking for a leading Forex brokerage firm providing online trading services in global financial markets. There mission is to ensure the highest standards of transparency, integrity, and customer satisfaction. They are currently seeking an experienced and detail-oriented Customer Complaints Manager to join our Compliance and Customer Care team.⸻Key...

  • Complaint Officer Limassol

    6 days ago

    Limassol, Limassol, Cyprus The Talent Hunter Full time €40,000 - €50,000 per year

    Job Title: Complaint ManagerLocation: CyprusAbout the Role:We are seeking a high-profile, experienced Complaint Manager to oversee and manage client complaints, ensuring compliance with CySEC regulations and maintaining the highest standards of customer service. The ideal candidate will be the key point of contact for handling complex complaints, ensuring...

  • Customer Support Team Lead

    1 week ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €25,000 - €45,000 per year

    At WeDoSupport, we don't just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients' operations stay secure and efficient. Just as we support our clients, we support our team: with...

  • Team Lead

    1 week ago

    Limassol, Limassol, Cyprus BrainRocket Full time €60,000 - €120,000 per year

    BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don't follow formats. We shape them. We build...

  • Operations Team Lead

    8 hours ago

    Limassol, Limassol, Cyprus Signet Global Full time

    Job Specification: Operations Team LeadLocation: Flexible - Preference across Signet offices in Abu Dhabi, Limassol, London or Zurich - Other arrangements possible for the right candidateRole OverviewAn exciting opportunity for a Group Wide Operations Team Lead. The successful candidate will collaborate with various departments such as Account Management,...

  • QA Team Lead

    6 days ago

    Limassol, Limassol, Cyprus FxPro Full time €60,000 - €90,000 per year

    Join FxPro:a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. AtFxPro, we see each team member as an integral part of our success story.As...

  • DevOps Team Lead

    6 days ago

    Limassol, Limassol, Cyprus capital Full time €90,000 - €120,000 per year

    We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.As a DevOps Team Lead,...

  • Mobile Team Lead

    1 week ago

    Limassol, Limassol, Cyprus Pepperstone Full time €45,000 - €75,000 per year

    The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress - for...