Head of Key Account Manager

24 hours ago

Limassol, Limassol, Cyprus HRLadderBox Full time €240,000 - €600,000 per year


About the Role

On behalf of a global payments group, we are seeking an experienced Head of Key Account Manager to join their commercial team. The ideal candidate will bring a strong background in iGaming and a proven track record in managing high-value merchant relationships, driving revenue growth, and ensuring exceptional client satisfaction within a fast-paced payments environment. As a Head of Account Manager, you will serve as the primary point of contact for a portfolio of key merchants, ensuring their success while identifying new growth opportunities across payment solutions, acquiring, and risk management services.

Your Impact
  • Manage and grow a portfolio of key merchants in the iGaming and high-risk verticals.
  • Develop and maintain strong, long-term relationships with clients, acting as their trusted payment advisor.
  • Understand client business models and payment needs to provide tailored PSP solutions.
  • Proactively identify upsell and cross-sell opportunities across payment products, geographies, and currencies.
  • Collaborate closely with internal teams (Sales, Risk, Compliance, Operations, and Product) to ensure seamless client experience.
  • Monitor account performance, KPIs, and transaction trends to optimize processing and profitability.
  • Lead regular business reviews and strategic discussions with clients.
  • Handle contract renewals, negotiations, and issue resolution promptly and professionally.
  • Represent the company at industry conferences, expos, and networking events.
You Bring
  • 3–5+ years' experience in Key Account Management or Business Development within a PSP, acquirer, or iGaming company.
  • Deep understanding of iGaming operators, affiliates, and payment flows in regulated and grey markets.
  • Strong knowledge of card acquiring, alternative payment methods (APMs), and FX settlements.
  • Excellent relationship-building, negotiation, and presentation skills.
  • Strong analytical mindset with the ability to interpret transaction data and business metrics.
  • Self-driven, commercially oriented, and able to manage multiple accounts in a dynamic environment.
  • Fluency in English (additional languages are a plus).
What is Offered
  • Competitive salary package depending on experience.
  • Annual performance-based bonus.
  • Private health insurance and relocation support if required.
  • Dynamic, international, and fast-paced environment within a leading PSP.
  • Career growth opportunities within an expanding global payments group.

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