Flemish VIP Account Manager

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you'll be part of a place where ideas light up, and growth isn't just a promise—it's a journey. 

We are looking for a Flemish VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.

Requirements:

• Proficiency in English, French and Flemish both written and spoken
• Proactive person with good support / sales skills
• Strong communication and negotiation skills
• Attention to details
• Previous experience will be considered as an advantage

Duties and Responsibilities:

• Being able to search and find for solutions of customers' issues
• Able to analyse customers' behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs
• Monitor customers' performance & behaviour in order to evaluate bonus crediting
• Ensure that products' compliance is being followed according to relevant regulations
• Previous experience as a Sales agent will be considered as an advantage
• Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)

Why you should join us?

• Competitive salary and monthly KPIs Bonus
• Working in a dynamic International company
• Ability of career and professional growth within the company
• Social benefits and team buildings
• Sunny, spacious office

You have the opportunity to work in our office in Cyprus or Bulgaria

Ready to shine? Let's make it real.

By submitting your application, you agree to our Privacy Policy.