Brand and Customer Relations Manager

Calling All Innovators, Dreamers, and Doers

Are you ready to make a real-world impact in sensor technology and shape the future of air, water, and food safety? At Embio Diagnostics Ltd, were not just building solutions were creating a sustainable, healthier tomorrow.

Were looking for eager professionals who are:

• Driven by curiosity
  
• Inspired by technology
  
• Passionate about solving global challenges

As a Brand and Customer Relations Manager at EMBIO Diagnostics, you will work with the Creative Director and Chief of Marketing and be responsible for managing and strengthening the brands external relationships through strategic communication, marketing, and PR initiatives. It involves overseeing newsletters and educational content to boost user awareness, building trusted client relationships to enhance satisfaction and retention, and collaborating with internal teams to align customer support and commercial goals. The position also includes leading communication strategies for new market entries, supporting partners with local product launches, maintaining customer success metrics and CRM updates, and ensuring all company information is handled confidentially and professionally.

What You'll do:

• Own and manage the overall brand relationship with external stakeholders, including marketing communications such as newsletters and educational content to enhance user awareness.
• Build trusted and strategic relationships with clients to drive continued engagement, retention, and satisfaction.
• Develop and maintain customer relations strategies, best practices, and customer support content in collaboration with internal teams.
• Communicate effectively across departments to understand customer needs and support commercial relationships with B2B clients and B2D partners.
• Maintain existing customer success metrics and update CRM as directed.
• Lead communication with media stakeholders and manage PR campaigns end to end.
• Develop and implement comprehensive communication and advertising strategies to enhance corporate and product visibility across all media channels; manage brand storytelling, press relations, and executive communications, while supporting B2D partners with localized launch initiatives in B2C environments.
• Maintain confidentiality of all company information and ensure compliance with internal data protection standards.
• Adhere to staff regulations and set a positive example for others.
• Perform any other duties assigned by the immediate supervisor or relevant procedures.

What Were Looking For:

• BSc or MSc in Marketing or related field
• 3+ years of experience in communications, marketing or customer service.
• Strong verbal and written communication, strategic planning, and project management skills.
• Analytical and process-oriented mindset.
• Comfortable working across multiple departments in a deadline-driven environment.
• Active team player, self-motivated, and multitasker who can quickly adjust priorities.

At EMBIO Diagnostics, we believe that great ideas start with great people and that could be YOU.

Email your CV and Cover Letter to our HR department at g.demetriou@embiodiagnostics.eu