Support Engineer – Digital Channels

JCC is seeking to recruit a dynamic individual to fulfil the role of a Software Support Engineer to be part of its Digital, Information & Technology Department based in Nicosia. The Support Engineer will play a crucial role in providing technical assistance and support to our customers and internal teams. The candidate will be responsible for resolving technical issues related to the e-commerce platform, ensuring smooth operations and delivering top-notch customer support. Additionally, candidate will actively contribute to software improvement initiatives, identifying areas for enhancement and working closely with the development team and the software vendors to implement solutions that enhance platform performance and user experience. Job Duties/ Main

Responsibilities:
• Provide technical support for payment applications, ensuring maximum uptime and resolving issues in a timely manner.
• Identify, troubleshoot and resolve system issues related to payment applications, collaborating with cross-functional teams as needed.
• Monitor application performance and system logs to detect anomalies, proactively address potential issues and ensure system integrity.
• Collaborate with development teams to support integration projects, ensuring compatibility with third-party systems and payment schemes (Visa, Mastercard, etc.).
• Work closely with software vendors to implement new solutions or changes that enhance platform performance and user experience.
• Assist in the testing, deployment and rollout of new features, updates, and patches to the payment applications.
• Maintain accurate and comprehensive documentation of system configurations, procedures, and troubleshooting guides.
• Ensure all activities adhere to security and compliance standards, particularly those set by payment schemes and regulatory bodies (e.g., PSD2, PCI DSS).
• Provide guidance and training to internal users on application functionality and best practices. Personal Skills, Knowledge, Experience and

Qualifications:
• Bachelor’s Degree or equivalent in Computer Science or other relevant subjects.
• Knowledge of Web services, API integrations and authentication services.
• Basic Knowledge of Linux and Microsoft operating systems.
• Basic knowledge of SQL, PL/SQL and database systems.
• Strong troubleshooting and problem-solving skills with the ability to analyze and resolve complex technical issues.
• Team player with excellent interpersonal and relationship skills.
• At least 1 year of experience in software support position or a related role will be considered an advantage.
• Basic knowledge of programming languages will be considered an advantage.
• Basic knowledge of networking concepts, including TCP/IP, DNS, VPN, firewalls, and load balancing.
• Previous experience in ecommerce payment systems will be considered an advantage.
• Familiarity with e-commerce platforms and systems, such as Magento, Shopify, WooCommerce or similar will be considered an advantage.
• Strong professional speaking and writing skills in both Greek and English. An attractive remuneration package will be offered to the successful candidate. All applications will be handled with complete confidentiality.