Online Learning Support Unit

2 days ago
Engomi Nicosia, 01, Cyprus University of Nicosia: Distance Learning Full-time
The University of Nicosia is looking for an Online Learning Support Teleconferencing Officer (FT) and an Online Learning Support Teleconferencing Assistant (PT). The Online Learning Support Unit (OLSU) is supporting faculty, students and staff in terms of their online teaching & learning use of the LMS platform (Blackboard) and the teleconferencing system (Engageli). The successful candiadtes will assist in managing the end-to-end operation of teleconferencing systems in use by the OLS unit and other units/departments that require their services. Specifically, they will act as the host during a teleconferencing session and assist the faculty and students by providing them with technical support in order for them to have a smooth and uninterrupted experience. He/she will work in cooperation with the OLS Programme Managers to ensure that all required sessions are conducted according to the schedule and the recordings (in some cases) are sent to the appropriate persons. Additionally, they will assist the OLS Programme Managers with specific faculty requests and handle video recordings. Overall, the successful candidates will help in facilitating the continued improvement of operations and technologies to provide a better experience in the OLSU for students and faculty. Information for FT OLSU Teleconferencing Officers

Working hours
per week: 40

Working hours
will be Monday to Friday in 2 shifts (Morning shift 09:00-18:00 / Evening shift 12:00-21:00) and on alternate Saturdays 09:00-13:00. Information fot PT OLSU Teleconferencing Assistants

Working hours
per week: up to 30

Working hours
will be Monday to Friday in 2 shifts (Morning shift 09:00-15:00 / Evening shift 15:00-21:00) and on alternate Saturdays 09:00-13:00. Academic Qualifications Bachelor Degree in Management Information Systems or other IT-related field Job-specific skills
·        Experience in using an LMS e.g., Blackboard, Moodle
·        Experience working in a call center or similar environment with high customer interaction
·        Excellent demonstration of Microsoft Office
·        Experience in using content authoring and audio/video editing tools
·        Experience in using teleconferencing tools
·        Excellent verbal and written communication in Greek and English Personal Qualifications
·        Demonstrated ability to adeptly learn new systems
·        Excellent interpersonal, oral and written communication skills
·        Attention to detail with strong problem-solving skills
·        Able to effectively transfer knowledge to various audiences
·        Highly organized and able to efficiently handle multiple tasks simultaneously
·        Self-starter with the ability to initiate tasks and work independently
·        Dependability, integrity and trustworthiness combined with a cooperative attitude Information and Application For a formal application, please submit your CV through our online recruitment system. For more information you may contact Irene Koliandri
- koliandri.i@unic.ac.cy

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