IT Service Administrator

2 weeks ago

Limassol, Cyprus Libertex Group Full time

Libertex Europe Overview

Part of the Libertex Group, Libertex is an online broker offering CFDs trading with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex also offers investments in real stocks.

Over the years, Libertex has received more than 40 prestigious international awards and recognitions, including "Best CFD Broker Europe" (Global Brands Magazine, 2022) and "Most Trusted Broker in Europe" (Ultimate Fintech Awards, 2021. Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together.

Since being founded in 1997, the Libertex Group has grown into a diverse group of companies, serving millions of clients from several countries all over the world.

The Libertex trading platform is used by Indication Investments Ltd a Cyprus Investment Firm regulated and supervised by the Cyprus Securities and Exchange Commission (CySEC) with CIF License number 164/12.

Job Overview

As an IT Service Administrator, you are pivotal in maintaining the organisation's IT infrastructure and delivering seamless technical support. From troubleshooting to project participation, your role ensures smooth operations across office and remote locations, guaranteeing high-quality service delivery and system efficiency. The job requires on-site work.

Main Responsibilities

  • Prepare and support workplaces in local or remote locations.
  • Participate in new office arrangements and/or repairs as needed.
  • Create new user accounts and machines.
  • Fix incidents per OLA and escalate if needed.
  • Provide end-user support, prioritizing VIP consumers (on-site or remote).
  • Resolve backlog for incidents and SRs, track root cause analysis.
  • Collaborate with 3rd party vendors and service providers.
  • Install and maintain hardware/software on users' pcs.
  • Maintain hardware and ensure proper system functioning. Replace faulty parts as required.
  • Troubleshoot system and application software in various OS (including Windows 10,11, Chrome OS and MacOS).
  • Perform hardware and software upgrades when necessary.
  • Keep hardware inventory list up to date in CMDB.
  • Provide video conferencing support (Zoom, Google Meet, etc.).
  • Provide network and VoIP support.
  • Prepare and support Citrix Workplaces.
  • Maintain technical documentations and SOPs.
  • Write user manuals for internal employees.
  • Maintain the company's physical access system.
  • Participate in various IT Projects.
  • Fulfill other senior management orders and assignments.

Requirements

  • Degree in Information Technology, Computer Engineering, or related field.
  • Minimum 3 years of experience in IT Specialist, IT Support, or similar role.
  • Excellent command of English; additional languages considered a plus.
  • Proficient in PC/laptop components, with experience in assembly.
  • Strong administrator skills in Windows OS.
  • Experience with installation and maintenance of SCS.
  • Ability to coordinate with hardware vendors and service providers.
  • Excellent interpersonal and communication skills.
  • Effective team player with problem-solving abilities.
  • Customer-centric approach to process creation.
  • Analytical mindset with the ability to anticipate obstacles.
  • Comprehensive understanding of IT infrastructure and support processes.
  • Expertise in Apple Mac and iOS systems.
  • Keen interest and understanding of current and emerging technologies.
  • Experience with Citrix services and TCP/IP protocols.
  • Familiarity with SQL queries for databases.
  • Basic knowledge of ITSM/ITIL; Atlassian products familiarity is advantageous.
  • Ability to work well under pressure and handle stress.
  • Basic understanding of GSuite.

Benefits

  • 24 working days annual leave
  • Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
  • Udemy Business unlimited membership
  • Company discount card with access to various goods and services
  • Corporate events and team building activities
  • Professional and personal development opportunities in a fast-growing environment
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