IT Support Specialist

1 month ago

Limassol, Cyprus Markets.com Full time

Who we are

Safecap Investments Ltd is part of an international group of companies operating the Finalto and Markets.com brand. With over 15 years of specialised and regulated experience in the CFD industry, we offer a dynamic, and multi-cultural working environment, with opportunities for personal and professional development.

Career Opportunity

We seek to recruit an IT Support Specialist to be based in our Nicosia office, who will be reporting to the Group IT Manager.

Key Responsibilities

  • Providing 1st and 2nd level IT on-site and remote support to employees in several countries.
  • Supporting Windows systems and services: Desktops, Printers and Servers.
  • Supporting and ensuring maintenance of IT infrastructure: Wireless/wired networks, passive/active network devices and LAN/WAN services.
  • Supporting and ensuring maintenance of company IP telephony system, end user phones, fax, etc.
  • Diagnosing and resolving ongoing hardware/software issues.
  • Carrying out periodic updates of the operating systems or applicable software.
  • Effectively participating in local and global projects.
  • Having responsibility for the maintenance and update of hardware inventories and software licenses.
  • Managing local IT procurement.
  • Contributing to the creation/change of documentation, knowledge base, and manuals, as well as participating and supporting knowledge sharing, as part of a Global IT team.
  • Maintaining users’ management in the company’s CRM system.
  • Following relevant IT and security processes, policies, guidelines, standards, and blueprints.
  • Providing regular reports such as change requests, incident reports, etc.
  • Maintaining a positive and helpful attitude for any incoming support requests.
  • Undertaking any other related tasks assigned by management.

Experience and Skills Required

  • Bachelor’s degree in Computer Science or other related field.
  • Excellent knowledge of the Greek and English languages, both verbal and written.
  • 1-3 years of experience in a similar role.
  • Previous experience with Microsoft operating systems: Windows 10/11, Windows Server 2012 R2 and above.
  • Good knowledge in Microsoft based infrastructure - AD, DNS, and DHCP.
  • Knowledge of Office 365/Sharepoint//Azure AD/MDM is advantage.
  • Good understanding of TCP/IP, roles of network appliances and services.
  • Knowledge of VoIP Telephone system – Asterisk.
  • Experience in writing technical documentation.
  • Ability to understand and resolve network and performance related problems.
  • Experience with Scripts & automation is advantage – PowerShell.
  • Strong analytical and troubleshooting skills.
  • Ability to work under pressure and meet tight deadlines.
  • Self-motivated with an ability to work autonomously.
  • Self and quick learner.
  • Team player.
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