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IT Support Engineer

2 months ago

Nicosia, Nicosia, Cyprus NewCytech Business Solutions Ltd Full time

Job Overview

We are hiring for an IT Support Engineer to provide support services to all of the company's clients according to the terms and conditions of the business.

Duties & Responsibilities

  • Diagnosing and Troubleshooting Laptops and Computers.
  • Maintaining hardware and software.
  • Installing, modifying, and repairing hardware and software components.
  • Planning, installing, configuring, supporting Windows OS, and Authorized Vendor hardware (PCs/Notebooks).
  • Providing L1 and L2 support to clients (remote and on-site).
  • Conducting day-to-day operations, maintenance, upgrades of infrastructure solutions.
  • Monitoring and maintaining records of daily installations and warranty orders.
  • Maintaining professional customer service during implementation.
  • Responding to inquiries from clients, staff, service providers and vendors to provide technical assistance and support.
  • Completing any other duties as assigned by Management.

Skills & Qualifications

  • College Degree within the field of IT / Engineering
  • Minimal 1-2 years or more information technology experience with an emphasis on Windows platforms.
  • Hands on experience on Laptops /Computers
  • Microsoft 365, Active Directory, DNS/DHCP(Advantage)
  • Networking/Routing understanding and Basic skills

Reporting

To Services Manager & Technical Services Director

Remuneration

An attractive remuneration package will be offered to the successful candidate according to qualifications and experience.


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