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IT Customer Support Specialist
2 months ago
We're on the lookout for a tech-savvy individual to take charge of the technical aspects of our vibrant Cyprus office.
- Location: Nestled in the heart of Nicosia, our newly relocated office on Kennedy Street offers convenient parking.
- Equipment: You'll work with a variety of technology, including PCs, laptops, and servers, supporting both Windows and Mac environments.
Your First Tasks:
Dive right in with responsibilities like user support, troubleshooting, and access management.
Onboarding Experience:
From day one, you'll be immersed in every facet of our operations. You'll have a direct manager, our seasoned technical colleague, and you'll be an essential part of our close-knit team of two.
- Are you ready to make a difference and shape the future of our Nicosia office? Join us
Main Responsibilities:
· Provide comprehensive user support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and general IT hardware/software.
· Perform basic systems administration tasks, maintenance, and engineering across multiple server environments (Windows/Linux/Azure/AWS)
· Manage the installation and maintenance of system software, including operating systems, data management products, office automation products, and other utility software.
· Offer IT support and consultancy to internal staff,
· Perform technical evaluations, analysis, and troubleshooting for supported desktop/servers in response to help desk tickets, including failures and full system outages.
· Provide training to new hires.
· Respond to employee inquiries, provide assistance in troubleshooting and resolving issues.
· Provide support in non-IT-related office management tasks as needed.
· Maintain asset inventory and collaborate with external suppliers for potential orders/equipment.
Required skills:
- Minimum of 2 year of experience as an IT Support/Engineer.
- Excellent knowledge of English and Greek language.
- Hands on experience with networking and system support.
- Strong dedication to provide quality customer service.
- Attention to detail.
- Ability to work independently and as a part of a team.
- Knowledge of Microsoft Windows Server and Active Directory.
- Knowledge of Microsoft Office 365 platform and Azure.
- Understanding of Information Security.
- Demonstrates good verbal and written communication skills.
Desired skills:
- Familiarity with ISO 27k, NIST or another security frameworks.
- Any related certification will be considered as an advantage.
What we offer:
- Attractive remuneration package based on qualifications and experience.
- Career development prospects
- Team of motivated and friendly colleagues
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