Trade Query Analyst

1 month ago

Limassol, Limassol, Cyprus FP Markets Full time

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Trade Query Analyst in our Cyprus office - a certified Great Place to Work.

This role is essential for maintaining client satisfaction, resolving trade-related issues, and upholding the integrity of trading operations. Your expertise in Forex and your ability to handle high-pressure situations will contribute significantly to the company's success and client trust.

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: Head of Customer Experience

Responsibilities:

  • Handle and resolve trade-related inquiries and issues from clients and partners efficiently
  • Investigate discrepancies in trades, ensuring accurate resolutions and maintaining trading integrity
  • Communicate effectively with clients to address and resolve their concerns, providing clear and reasonable solutions in line with company guidelines
  • Collaborate closely with the dealing team and client-facing teams to resolve trade-related issues promptly
  • Ensure accurate and efficient trade execution, maintaining high standards of service
  • Utilize advanced knowledge of MT4, MT5, cTrader client terminals, and manager tools to support trading operations

Candidate profile:

  • Deep understanding of the Forex market
  • 2+ years of experience in risk or dealing related positions with success record in trade support or similar roles
  • Excellent verbal and written communication skills
  • Exceptional attention to detail to ensure accuracy in trade execution and issue resolution
  • Ability to work effectively under pressure, maintaining composure and efficiency during high-stress situations
  • Proficiency in using MT4, MT5, cTrader client terminals, and manager tools
  • Strong Excel skills are required
  • Willingness to work on shifts to provide continuous support

Preferred Qualifications:

  • Experience with ARMS and Tapaas systems
  • Understanding of Copy Trading and PAMM trading

Our offer:

  • Welcoming, young and multicultural team with approachable leadership
  • Continuous personal development, growth with the company and opportunity to learn from industry leaders
  • Competitive remuneration, regular salary reviews and performance-based incentive schemes
  • Vibrant company life: from team activities to global celebrations
  • New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
  • Free Gym membership and access to multiple sports and wellness facilities
  • Company-provided parking
  • Medical insurance after the probation period

Not what you are looking for? Try these related job searches
Trade Query Analyst jobs in Limassol
FP Markets careers in Limassol
Data Management jobs in Limassol
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