German Speaking Financial Advisor
4 days ago
We are a leading financial services company seeking a highly skilled German-speaking customer advisor to join our team in Larnaca, Cyprus. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our German-speaking clients.
Key Responsibilities:- Client Interaction: Serve as the primary contact for German-speaking clients, managing their inquiries, providing information about financial products, and addressing any concerns or issues.
- Customer Support: Deliver exceptional customer service by resolving client issues, offering tailored solutions, and ensuring a high level of client satisfaction.
- Product Knowledge: Maintain a deep understanding of our financial products and services to provide accurate and relevant advice to clients.
- Communication: Communicate effectively with clients in German and English, ensuring clarity and professionalism in all interactions.
- Problem Resolution: Handle and resolve customer complaints or issues promptly and efficiently, escalating to senior team members when necessary.
- Documentation: Maintain accurate records of client interactions, transactions, and follow-up actions in our CRM system.
- Team Collaboration: Work closely with other team members to share insights, improve service processes, and contribute to the overall success of the department.
- Feedback: Gather and relay client feedback to help improve our products and services and enhance the overall customer experience.
- Fluency in German and English: Must be fluent in both German and English, with excellent written and verbal communication skills.
- Customer Service Experience: Prior experience in customer service or a related field is highly desirable.
- Financial Knowledge: Experience or interest in the financial industry is a plus but not mandatory.
- Problem-Solving Skills: Strong problem-solving abilities with a proactive approach to addressing client needs.
- Attention to Detail: High level of accuracy and attention to detail in all aspects of the job.
- Organizational Skills: Ability to manage multiple tasks efficiently and prioritize effectively.
- Team Player: Strong interpersonal skills with a collaborative approach to working with others.
- Relocation Package: Comprehensive support for relocating to Cyprus, including accommodation in Larnaca and flight tickets to Cyprus.
- Competitive Salary: Attractive salary package commensurate with experience and qualifications.
- Career Growth: Opportunities for professional development and career advancement within our expanding organization.
- Comprehensive Benefits: Health and life insurance coverage to ensure your well-being.
- Work Environment: A supportive and inclusive work environment with a focus on teamwork and personal development.
- Living in Larnaca: Experience life in Larnaca, a picturesque city known for its beautiful beaches, historical sites, and vibrant culture.
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