Banking Customer Support Specialist

1 month ago


Larnaca, Larnaka, Cyprus JL Talent Partners Full time
Customer Service Advisor - Banking

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team in Cyprus. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers via phone and email, ensuring timely resolution and response to their queries.

Key Responsibilities:

  • Provide accurate and complete information to customers, using the right procedures to resolve their issues.
  • Build meaningful relationships with customers, answering their questions in a courteous and professional manner.
  • Meet and exceed customer service quality goals, compliance regulations, and productivity targets.
  • Collaborate with management to provide feedback and ensure seamless customer experience.

What We Offer:

  • Competitive salary package with performance bonus.
  • Relocation support package for candidates abroad.
  • Health coverage and private health care.

Requirements:

  • German C2 language proficiency.
  • English B2 language proficiency.
  • Ability to resolve customer concerns and create a seamless customer experience.
  • Self-sufficient and confident in troubleshooting basic technical issues related to connectivity, systems, and devices.
  • EU citizenship or residence card.

About JL Talent Partners:

We are a leading recruitment agency specializing in customer service and support roles. Our team is dedicated to providing exceptional service to our clients and candidates, ensuring a seamless and successful recruitment process.



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