Current jobs related to Guest Relations Manager - Paphos, Pafos - Emerald Zebra

We are seeking a highly skilled Guest Relations Manager to join our team at Emerald Zebra. As a key member of our hotel staff, you will be responsible for ensuring that our guests have a memorable and enjoyable stay with us.

• Provide exceptional guest service experiences, ensuring that every guest feels welcome and valued.
• Coordinate guest arrivals, check-ins, and departures, ensuring a smooth and efficient process.
• Monitor daily bookings and ensure that assigned rooms are prepared to the highest standard.
• Oversee luggage collection and storage, ensuring that guests' belongings are safe and secure.
• Promptly address guest requests and concerns, resolving issues in a timely and professional manner.
• Actively listen to and respond to guest feedback, ensuring that we continuously improve our services.
• Ensure that all guests, including those with special needs, receive personalized attention and care.
• Coordinate communication between guests and staff, ensuring that all concerns are addressed and resolved.
• Inform guests of our hotel services, including dining options and amenities.
• Promote all hotel amenities and programs, ensuring that guests are aware of the services we offer.

• Proven work experience as a Guest Relations Manager or similar role.
• Understanding of hotel management best practices and relevant laws.
• Hands-on experience with Hotel Management software (PMS).
• Proficiency in English; knowledge of other languages is a plus.
• Customer service drive with outstanding communication and active listening skills.
• Excellent problem-solving and multitasking skills.
• Leadership skills along with the ability to motivate a team into high performance.
• Ability to work flexible hours.
• Strong sense of responsibility and a professional presentation.

Exceptional working environment, possibility to make an extensive network with high-profile customers, and a competitive salary package.