RETENTION AGENTS

2 weeks ago

Limassol, Cyprus The Talent Hunter Full time

Retention Agent- LATAM market (Spanish Speaker)

Our Client is a globally recognized forex and CFD broker committed to delivering a world-class trading experience. With a strong client base in Latin America, we are expanding our team to better serve and retain our valued clients in the region. Were looking for a Retention Manager fluent in Spanish who understands the LATAM market and is passionate about customer engagement and long-term client success.

Responsibilities

  • Respond to Customers Requests
  • Assist and support existing customers while following the Companys rules and internal policies and procedures
  • Establish positive business and customer relationships
  • Ensure Customer Satisfaction
  • Follow all the Companys guidelines in terms of compliance regulations

Requirements

  • Previous experience in Forex industry as a retention agent
  • Native of fluent Spanish Speaker; strong verbal and written communication skills in English.
  • Deep understanding of the LATAM regions financial markets, cultural preferences, and trading behavior.
  • Experience using CRM platforms
  • Strong interpersonal and persuasion skills with a customer-first mindset.
  • Highly motivated - Dynamic and determined personality
  • Excellent communication skills

Remuneration & Benefits

  • We offer a competitive base salary and performance-based bonuses.
  • Full-time contract (Monday to Friday).
  • Growth opportunities within a leading global forex company.
  • Integration into a dynamic and incentive working environment.
  • Gym subscription class booked for the Companys employees.
  • Daily homecooked lunch.

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