Retention Agent

3 days ago

Limassol, Cyprus The lemon Consulting Full time

Position: Retention Agent

Location: Limassol, Cyprus

Work model: on site

Employment type: Full-time

Remuneration: base salary.

DUTIES AND RESPONSIBILITIES:

  • Manage and develop a portfolio of clients assigned at the initial stage of engagement.
  • Build and maintain strong, long-term client relationships by offering personalized support and assistance.
  • Improve client retention by providing consistent value and fostering trust.
  • Encourage increased client engagement and deposits through proactive communication and strategic support.
  • Deliver training and educational support related to financial trading platforms and instruments.
  • Maintain a structured schedule for client interactions, including calls, follow-ups, and meetings.
  • Consistently meet or exceed performance and retention targets in a fast-paced, results-oriented environment.
  • Be available to work flexible hours, including occasional non-standard shifts as required.

REQUIREMENTS:

  • Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
  • 23 years of experience in client retention, account management, or a related sales-focused role, preferably within the financial services sector.
  • Bachelor's degree in Finance, Business, Economics, or a related discipline (preferred but not required).
  • Excellent organizational and time management skills.
  • Solid understanding of financial trading products, including CFDs and Forex markets.
  • Familiarity with trading platforms such as MT4 and MT5.
  • Ability to explain complex financial concepts in a clear, client-friendly manner.
  • Self-driven, goal-oriented, and comfortable working in a target-based environment.
  • Willingness to work full-time from a designated office location.

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Opportunity to work in a fast-paced financial trading environment
  • Exposure to advanced trading infrastructure and systems
  • Supportive and dynamic work environment for professional growth
  • A dynamic and fast-paced work environment focused on innovation and efficiency.

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