Partners Operations Specialist

6 days ago

Limassol, Limassol, Cyprus FP Markets Full time

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Partners Relations Specialist (9am to 6pm Cyprus time, Monday - Friday) in Cyprus office - a certified Great Place to Work.

As a Junior Partners Operations Specialist, you'll play a crucial role in onboarding and supporting our partners, ensuring smooth operations. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture. This is an office-based job with opportunity to work 1 day from home and be flexible to work on day shifts, such as 12 pm to 8 pm, after probation period. 

Reporting to: Head of Partners Support & Operations

Responsibilities:

  • Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners
  • Assist with the day-to-day operational tasks of the partners' department such as partner connections, withdrawals, commission payments, and troubleshooting
  • Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
  • Educate the partners on the company's platforms, trading products, account opening/deposit and withdrawal procedures
  • Proactively work to retain existing business and reactivate partners
  • Update Partners team social media channels
  • Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty
  • Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics
  • Working with the team to ensure KPIs are met
  • Supporting and assisting all departments as required

Candidate profile:

  • Fluency in English 
  • Preferable, but not required, fluency in other languages 
  • Previous experience in customer service - oriented jobs
  • A team player with excellent communication skills
  • Strong willingness to learn and develop new skills
  • Driven and results orientated
  • Strong negotiation skills
  • Computer literacy with excellent working knowledge of Microsoft Office applications
  • Ability to work two shifts: 9:00 - 18:00, 12:00 - 20:00

Our offer:

  • A certified Great Place to Work  reflecting our commitment to a positive culture, employee well-being, and support
  • Welcoming, young and multicultural team with approachable leadership
  • Ability to contribute to dynamic business at a growth phase
  • High level of autonomy, support of ideas and putting your expertise into the best practices for the company
  • Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
  • Competitive remuneration, regular salary reviews and performance-based incentive schemes
  • Vibrant company life: from team activities to global celebrations
  • New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
  • Free access to multiple sports and wellness facilities across the country
  • Free company-provided parking
  • Medical insurance and pension fund after probation period
  • A gift and a day off on your Birthday
  • Visa and work permit support if required 

Journey to FP Markets:

  • Interview with People Function member min) to assess match to our culture
  • Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment

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