Senior Customer Support Specialist

6 days ago

Limassol, Limassol, Cyprus FP Markets Full time

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Senior Customer Support Specialist - English Speaking - a certified Great Place to Work. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: Head of Customer Experience

Please note that this position is for candidates located in Cyprus

Responsibilities:

  • Handle and resolve trade-related inquiries and issues from clients and partners efficiently
  • Investigate discrepancies in trades, ensuring accurate resolutions and maintaining trading integrity
  • Collaborate closely with the risk team and client-facing teams to resolve trade-related issues promptly
  • Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
  • Educating clients on how to use the Company's website and trading platforms
  • Utilize advanced knowledge of MT4, MT5, cTrader client terminals, and manager tools to support trading operations
  • Assisting other departments

Candidate Profile:

  • Computer literacy with excellent working knowledge of Microsoft Office applications
  • 2+ years of experience in customer support positions with success record in trade support or similar roles
  • Knowledge and experience in FX industry
  • A team player with excellent communication skills
  • Fluency in English is essential
  • Knowledge of additional language will be a advantage
  • Ability to work rotation shifts Monday - Friday 09:00 - 17:00, 12:30 -20:30 & 16:00 - 00:00
  • Ability to work on public holidays and One Saturday & Sunday a month

Our offer:

  • A certified Great Place to Work  reflecting our commitment to a positive culture, employee well-being, and support
  • Welcoming, young and multicultural team with approachable leadership
  • Ability to contribute to dynamic business at a growth phase
  • High level of autonomy, support of ideas and putting your expertise into the best practices for the company
  • Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
  • Competitive remuneration, regular salary reviews and performance-based incentive schemes
  • Vibrant company life: from team activities to global celebrations
  • New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
  • Free access to multiple sports and wellness facilities across the country
  • Free company-provided parking
  • Medical insurance and pension fund after probation period
  • A gift and a day off on your Birthday
  • Visa and work permit support if required

Journey to FP Markets:

  • Interview with People Function member min) to assess match to our culture
  • Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment

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