Head of PSP

FP Markets Group of Companies is a well-established, globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks, and Cryptocurrencies. We are growing and looking to recruit a Full-Time Head of PSP in our Cyprus office – a certified Great Place to Work.

You will play a pivotal role in managing and optimizing our global portfolio of Payment Service Providers to ensure seamless, secure, and cost-effective payment experiences for our clients. This role is ideal for someone with strong industry knowledge, strategic thinking, and the ability to collaborate cross-functionally in a fast-paced fintech environment.

Reporting to: Head of Operations

PSP Management & Optimization:

• Identify, onboard, and maintain relationships with new and existing PSPs, including cards, e-wallets, crypto processors, and wire transfer providers
• Negotiate commercial agreements, SLAs, and integration timelines with payment partners
• Monitor PSP performance, including transaction success rates, costs, and uptime, and implement improvements where necessary
• Collaborate with internal Tech teams to integrate PSPs into platforms such as CRM, cashier, and back office systems

Operational Oversight:

• Oversee payment operations and handle escalations, including chargebacks and fraud cases, in collaboration with Risk and Support teams
• Optimize payment routing and logic to improve approval rates, reduce costs, and enhance customer experience
• Maintain and report on KPIs related to PSP performance, transaction volumes, cost per transaction, and more

Strategic Contributions:

• Analyze industry trends and client behavior to identify and propose innovative payment solutions and geographic expansion opportunities
• Support financial planning and reporting processes related to PSP expenses and payment strategy

• Bachelor's degree in Finance, Business, Economics, or a related field (preferred)
• 3+ years of experience in PSP management, ideally within the forex, payments, or fintech industries
• Deep understanding of online payment methods, including acquiring, e-wallets, wire transfers, and crypto
• Familiarity with international PSPs and multi-currency ecosystems
• Knowledge of payment platforms like Praxis and other cashier solutions
• Strong negotiation, analytical, and communication skills
• Technical understanding of payment APIs, CRM, and back-office systems is a plus
• Proactive, detail-oriented, and able to work under pressure in a dynamic, fast-paced environment

• Competitive remuneration package and regular performance reviews
• Flexible working hours and a hybrid work environment
• Modern and collaborative office in a central location
• Free daily lunches, snacks, and beverages
• Free Gym membership and wellness initiatives
• Medical insurance after the probation period
• Career growth and training opportunities with industry leaders
• International and diverse team culture
• Participation in design and product events and conferences
• Company-sponsored parking

• Initial interview with a People Function representative (30–45 min)
• Technical interview with the Operations and Payments team (45–60 min)
• Final interview with senior stakeholders (if required)