Account Manager

23 hours ago

Limassol Municipality, Limassol, Cyprus Cryptopay Full time €30,000 - €60,000 per year

We are looking for a proactive and results-driven Account Manager to act as a key point of contact between our company and clients. In this role, you will be responsible for building long-term client relationships, delivering tailored solutions, and supporting partners in achieving their business goals.

Responsibilities

  • Own and manage a portfolio of client accounts, acting as the primary point of contact and ensuring accurate records in CRM
  • Develop a deep understanding of client business models to identify upsell and cross-sell opportunities
  • Build and maintain Account Plans for key clients, outlining strategies, success metrics, and risk management
  • Lead client reviews, performance reporting, and strategic planning sessions
  • Monitor account performance, proactively resolve issues, and drive client satisfaction, retention, and revenue growth
  • Enhance account management processes and client communication standards to ensure scalability and consistency
  • Provide structured client feedback to Product, Compliance, and Operations teams to support continuous improvement

Requirements

  • 3 years of proven experience as a Relationship Manager/Account Manager, or in a similar client-facing role (iGaming experience preferred)
  • Experience in managing and developing relationships with B2B clients
  • Strong analytical and problem-solving skills with great attention to detail
  • Excellent presentation and communication abilities
  • Adaptability, client-centric mindset, and strong relationship-building skills
  • Commercial mindset with a focus on growth and delivering value to clients
  • Knowledge of crypto processing is an advantage
  • Experience working with CRM software (e.g., Salesforce) and proficiency in using it to manage client interactions and data
  • Fluent English, Russian is a plus

Conditions

  • Work in a remote mode in EU working hours
  • Strong team of professionals and growth opportunities within the company
  • Effective management that listens actively and uses data-driven approach to guide decisions
  • Comfortable working conditions.

Important information for the applicants: We'll reach out within 2 weeks should your profile be a match.

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