Client Services Officer

Client Services Officer

Are you looking for the next professional opportunity, that will challenge and advance your career?
Join our team now

The
Client Service Officer
is responsible for providing comprehensive customer service and support to clients by handling trade queries, resolving issues related to execution delays and account management.

About Tickmill.

Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options).

The Tickmill Group was established in 2014, and employs over 280 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally.

Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication are what makes it possible to rank among the best in the industry. Tickmill offers a competitive benefits package, team-building events, and many opportunities for professional growth.

What the job looks like?

The
Client Service Officer
will have the chance to:

• Handle client inquiries promptly and professionally via live chat, email, and phone in English.
• Act as the main liaison between clients and internal departments, ensuring timely resolution of issues.
• Assist clients with verification and KYC procedures in line with regulatory and internal requirements, while providing accurate information on account management, execution queries, and platform functionality.
• Troubleshoot technical issues such as login problems and platform navigation, and guide clients in using available tools and resources to improve their trading experience.
• Proactively engage clients to minimize churn by delivering personalized support, reactivating dormant accounts, and contributing to client retention through consistent follow-up and tailored solutions.

What will you need to be able to do the job?

• At least 1 year experience in a Customer Support/Sales position in a regulated financial services company.
• Excellent command of English language. Any additional language will be considered as an advantage.
• Deep understanding and experience with financial products and ETDs such as Futures & Options, will be considered as a big advantage.
• College or university degree.
• Detail orientation, organization and communication skills.
• Good capacity of Microsoft Office applications.
• Professionalism, work ethic, self-motivation, and team spirit.
• Positive can-do attitude.
• Flexibility to work on public holidays on rotation shifts from 9:00 -18:00 & 14:00 -22:00.

By joining us, you can expect:

• A Unique Opportunity for a career in a global, fast-growing company.
• Attractive remuneration package based on qualifications and experience (including 13th salary and Discretionary Bonuses to reward exceptional performance).
• Opportunities to learn and grow through our "Employee Training & Development program".
• Medical Insurance Cover, which includes Outpatient, Inpatient, and Dental Care.
• Multiple events to bond with the team and the group through Quarterly/Semestrial Team Activities for all the Company.
• Participation in our welfare investment and savings plan through our Provident Fund Scheme.
• Birthday and Loyalty benefits.
• Collaboration with SportBenefit.

What to expect from our recruitment process:

1. First interview with hiring managers and HR
2. Psychometric test
3. Final interview with top management

Make your next Career step and apply NOW

*Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis.