Back Office Agent

Our fintech/payments sector client based in Larnaca, Cyprus, is a next-generation technology partner delivering AI-powered digital operations, cloud-native infrastructure solutions, and professional back-office support to clients worldwide. They operate across fintech, compliance (KYC/KYB), payments processing, digital marketing, customer support, and end-to-end operational services. Their mission is to empower businesses with reliable back-office excellence through innovation, security, and efficiency.

• Location: Larnaca, Cyprus (Office-based) 
• Employment Type: Full-time
• Working hours: 24-hour operations on a rotating shift basis, 5 days per week.
  

Role Overview
As a Back-Office Agent you will play a critical role in supporting daily operations related to compliance, onboarding, data processing, and internal coordination. 

This is an excellent opportunity for individuals who are detail-oriented, organized, and interested in building a career within fintech, compliance operations, and digital services.

You will work closely with cross-functional teams and contribute to maintaining the high operational standards required in regulated and data-driven environments.

Key Responsibilities

Compliance & Documentation

• Perform validation of KYC and KYB documents in line with internal procedures and regulatory standards.
• Conduct thorough checks to ensure accuracy, authenticity, and completeness of client documentation.
  
• Maintain organized, audit-ready records in compliance with regulatory and internal policies.

Account & Client Support

• Assist with client onboarding and account-opening processes.
• Communicate with internal teams and, when necessary, external partners to resolve documentation issues.
• Provide support during customer verification and review procedures.
  Operations & Administration
• Ensure timely processing and handling of operational requests and documentation.
• Maintain proper digital filing systems and update records within internal databases.
• Contribute to improving efficiency in day-to-day back-office workflows.

Collaboration

• Work closely with compliance, operations, and support teams to ensure smooth processes and alignment.
• Support multilingual documentation and assist with translations where required (if applicable).

Quality & Performance

• Follow company procedures and service-level agreements to ensure consistency and reliability.
• Proactively identify errors or irregularities and escalate appropriately.
• Maintain confidentiality and integrity when handling sensitive data.

Skills & Competencies

• Diploma or University degree (Business, Finance or relevant experience in compliance, fintech, or administration will be considered as an advantage).
• Strong attention to detail and accuracy.
• Excellent written communication skills in English (additional languages are an advantage).
• Very good computer proficiency (Microsoft Office, Google Workspace, or similar tools).
• Knowledge of compliance or fintech processes is an advantage.
• Organized, reliable, and able to multitask effectively.
• Proactive, adaptable, and team-oriented.
• Willingness to learn and grow professionally.

Benefits

• Night shift premium: 100 euros per worked week
• Complimentary lunch provided at the office twice per week (Tuesday & Friday)
• Night shift employees will instead receive a Wolt credit per week
• Birthday Leave
• Annual Leave Scheme:
  • 03 years of employment: 22 days
  • 37 years of employment: 24 days
  • 8+ years of employment: 28 days

Application Process:

The company provides a dynamic work environment that prioritizes work-life balance and takes pride in their team spirit. As a people-driven organization, they are dedicated to the personal and professional development of their employees.