Payment Support Analyst

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

We are looking to hire a Payments Support Analyst to support banking connectivity, payment process transitions, operational optimization, and strategic technology initiatives. This role will include the following responsibilities:

• Engaging with internal clients and counterparty banks to establish SWIFT platforms connectivity
• Managing issue escalations and coordinating with banking partners to resolve connectivity and fee-related concerns
• Facilitating knowledge transfer and training sessions for seamless handover to Global Payment Services (GPS) Operations
• Collaborating with business process owners and experts to map and validate processes in across relevant payment platforms ensuring alignment with client expectations
• Documenting and aligning legacy payment processes with GPS standards
• Collaborating with technology teams to define operational needs for new payment platforms
• Participating in user acceptance testing (UAT), rollout planning and various system improvement initiatives
• Ensuring all deliverables and client queries are met as stipulated in the SLAs
• Ensure all processes are performed in accordance with operational procedures and controls and all relevant checklists are completed.
• Participate in special projects including system upgrades, BCP planning & testing
• Any other ad-hoc tasks as required.

• Experience of working as a Business Analyst in financial services is important.
• Strong computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel is particularly an asset.
• Experience with Process Mapping is a an advantage. 
• Basic understanding of fund administration industry would be beneficial.

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.