Client Support Agent

1 week ago

Larnaca, Larnaka, Cyprus HFM Full time

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic
Client Support Agent (24/7 Shift Rotation)
to join our team and help us attract top talent globally.

This role will be based on a rotating shift pattern including Night Shifts and occasional weekends. Shifts are 8 hours with a 30-minute break, working 5 shifts per week plus 2-3 weekend shift per month (as needed). Night shift is 7 hours only.
Your role at HFM:

  • Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
  • Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
  • Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services.
  • Offer guidance and troubleshoot support to assist clients.
  • Collaborate with cross-functional teams to address clients' needs and resolve complex issues.
  • Escalate complex or unresolved issues to the appropriate person or Manager.
  • Identify areas for improvement and share suggestions and feedback with the team.

Requirements
What You Bring:

  • Must be able to work 24/7 shifts on rotation including occasional weekends.
  • University Degree or relevant working experience (customer support or HORECA roles).
  • Native or near-native proficiency in English. Any additional language will be considered an advantage.
  • Basic Computer skills.
  • Demonstrated ability to excel in fast-paced environments, effectively managing multiple tasks simultaneously while maintaining a high level of precision and composure under pressure.

Applicants must be eligible or have legal authorisation to work in the country where the position is based.
Benefits
By joining us, you can expect:

  • Attractive remuneration package
  • 22 days of Annual Leave (reaching up to 30 days per year based on years' service)
  • Hybrid Work Mode
  • Friday afternoons off in Summer (July & August)
  • Birthdays are always a day off
  • Referral Bonus – refer a candidate we would all enjoy to work with
  • Participation in the Company's Medical Scheme from day one
  • Participation in the Company's Group Discount Scheme
  • Free Gym Membership (Larnaca)
  • Unlimited snacks, fruits and beverages
  • Complimentary periodic lunches at the officeFun team-building activities & Corporate events
  • Night & Weekend Shift incentive (as applicable)
  • Lifelong Learning Allowance plus paid Educational Leave

Kick off an exceptional career
with HFM and follow
the path to success
Sounds like you?
Come and write the next chapter with us

All applications will be treated as confidential.

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