Analyst, Casino Systems

2 weeks ago

COD Mediterranean Limassol, Cyprus Melco Resorts & Entertainment Full time €40,000 - €80,000 per year
REQ13521 Analyst, Casino Systems (Open)

POSITION SUMMARY:

The Analyst, Casino Systems has a wide breadth of technical skills and bridges the support and project gaps between infrastructure, IT application development staffs and corporate IT support teams.

The Analyst, Casino Systems, reports to Senior Manager, IT Operations, and performs daily application support, new project implementation and life cycle management of Gaming systems.

PRIMARY RESPONSIBILITIES:

  • Maintains and provides L2 shared services support for complex enterprise-based Gaming systems across all MCE properties at various geographical locations
  • Proactively builds up new knowledgebase to provide fundamental technical guidance for L1 & L1.5 support staffs to able to resolve the relevant incidents / requests as first calls resolution
  • Performs in-house technical training for L1, L1.5 support and other IT staff as required
  • Learns business application knowledge in depth and suggests improvement if necessary
  • Supports key project deliverables and can work within defined project plan timelines
  • Participates in the identification and resolution of moderately complex application problems and procedures, suggesting solutions to identified problems
  • Responds to issues, questions and requests related to the Gaming systems
  • Works with the system development team, attends end user training classes and/or presentations as required
  • Actively monitors and ensures service level agreement (SLA) is met
  • Able to be teamed up with other Support Specialists to perform IT systems support functions

QUALIFICATIONS:

Experience

  • 2-5 years of relevant IT enterprise system or support experience required
  • Requirements analysis, meeting with business owners, and performing current state system analysis
  • Experiences should include implementation and support of application systems
  • Experience in an environment of 24x7 large operations support is a plus

Education

  • Bachelor's Degree or equivalent relevant qualifications

Skills / Competencies

  • Good interpersonal skills
  • Fluent in English (Greek will be an added advantage)
  • Self-motivated and able to work under pressure
  • Good problem solving and decision-making skills to identify and resolve priority issues
  • Able to communicate with all level of users

PERSONAL COMPETENCIES:

  • Displays a high commitment to delivering results
  • Leads others to achieve business objectives
  • Communicates effectively
  • Achieves agreed objectives and accepts accountability for results
  • Displays the highest level of integrity
  • Ability to maintain discretion
  • Self-motivated
  • Approachable

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