Swedish-speaking Customer Service agent to Cyprus

Are you Swedish speaking, thrives in a Customer Support environment, are fast and efficient and perhaps also love to work in the sun 300 days a year? Well, keep reading 

Meet the client

Their aim is to be the world leader in gaming entertainment by providing their customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. They are home to more than 30 well-known brands and they are committed to long-term development and sustainability, and they are trying to revolutionize our industry for the benefit of their players, themselves, and the entertainment industry as a whole.

Job Description

As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.

Your Responsibilities

• Effectively communicating with customers in their designated language.

• A high emphasis on quality, with particular attention to detail and accuracy.

• Providing an outstanding client experience and resolving issues on first contact.

• Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.

• Responding to client inquiries via chat and Email in a timely and professional way.

• Escalating requests where needed.

• Thoroughly investigating player concerns.

• Promoting a "Safer Gaming" philosophy.

• Staying UpToDate on rules, processes, and licencing needs.

• Contributing to collective effort by achieving necessary results

• Go above and beyond when engaging customers

• Taking part in the Onboarding Programs.

What we are looking for:

• English fluency and native level of Swedish

• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.

• Strong communication/public relations along with active listening skills required.

• Customer orientation and the ability to adapt and respond to diverse sorts of characters

• Proficiency working on computers and touch typing are required.

• Ability to perform under pressure

• Accountability and conscientiousness

What's in it for YOU?

You'll be joining an excellent work environment where you're valued and rewarded. Enjoy an attractive salary package complemented by a monthly incentive bonus and monetary vouchers on birthdays and other special occasions. Take advantage of a fully equipped kitchen and a vibrant in-house entertaining space. You'll also have the option to enrol in the company's medical insurance and pension plans. On top of that, enjoy exciting company activities such as monthly lunches, corporate gatherings, team competitions, an intercompany football team, and more. Most importantly, you'll have the opportunity to grow professionally within one of the world's largest iGaming organisations.

Relocation Perks:

• Flights, transportation, and free accommodation for 2 weeks

• Monthly rent allowance

• Medical insurance

• We will help you with all practical matters such as finding suitable housing to get you a great start in Cyprus

What it's like to work at the company 

They believe that people come first, and their "family-oriented" global culture is what drives them. They care about their employees and make certain that they have access to the most relevant and helpful tools and benefits.

Benefits of living and working in Cyprus

• Fantastic Cypriot weather -350 days of sunshine a year

• Advantageous tax rates - 0% income tax up to € 19,000 / year

• EU member state - Direct flights from the majority of EU cities

• English is widely spoken

• Plenty of fresh air with low pollution levels

• Peaceful society with low crime rates

• Stunning beaches and natural scenery and incredible history

• Large expat community

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic –speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.