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German Retention
2 weeks ago
Location: Cyprus (must be based locally)
Industry: Global Forex Company
About the Company
We are a well-established, global Forex company with offices worldwide. Our Cyprus office is growing, and we are currently looking for German-speaking Retention Agents to join our dynamic team. This is a fantastic opportunity to work in a professional, fast-paced, and supportive environment within one of the industry's leading financial services groups.
Requirements Requirements
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Fluent in German (native or near-native level).
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Strong level of English for internal communication.
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Previous experience in Retention / Sales / Account Management within the Forex industry is an advantage.
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Excellent communication, negotiation, and interpersonal skills.
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Goal-driven and self-motivated, with a strong customer focus.
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Must be currently based in Cyprus.
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Manage and develop strong relationships with existing German-speaking clients.
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Maintain ongoing communication via phone, email, and chat to ensure customer satisfaction and retention.
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Upsell additional services and encourage continued investment activity.
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Provide guidance on the company's platforms, promotions, and financial products.
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Ensure high levels of client engagement and loyalty by understanding their needs and offering tailored solutions.
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Collaborate with team members and management to meet and exceed retention targets.
Benefits What We Offer
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Competitive salary package with attractive commission structure.
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Professional working environment with opportunities for career growth.
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Training and ongoing support to help you succeed in your role.
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Be part of a global company with offices and teams worldwide.
